Customer Delivery Manager

| Bellevue | Hybrid
Employer Provided Salary: $80,000-$115,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Who Are We?
Looking for a job that makes a real difference in our world today and one that you'll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.
We're a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We're focused on expanding our market reach and impact with new software technologies that help solve the energy industry's hardest problems.
At Clean Power Research, every employee has a seat at the table and an important role
Why Work Here?

  • Go from building solutions to being part of the solution
  • Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric
  • Bring your passion and ideas to the table
  • Use your creativity to solve hard problems and make tough decisions
  • Work in a start-up like environment coupled with the stability and customer base of an established, profitable company
  • Realize work-life balance; we like to see our families, friends and pets at night!
  • Join a growing company that expects you to grow with us and invests in your growth


Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching.
What You'll Be Doing as a Customer Delivery Manager
Clean Power Research is seeking a detail-oriented and customer-focused Customer Delivery Manager to join the product management team supporting the execution of our product vision and the needs of our rapidly growing customer base.
The Customer Delivery Manager will be an individual contributor responsible for onboarding utility customers to our multifaceted, enterprise platform that is comprised of our PowerClerk® program automation tool along with our data and analytics engines WattPlan® Grid and SolarAnywhere® FleetView. This is a growing need driven by the growth of the utility user base, including several new use cases across our existing customers. Onboarding will involve:

  • Working with existing and new customers to define and deliver training programs
  • Documenting as-is and to-be business processes
  • Running integration workshops with other third-party vendors
  • Securing resources to meet and exceed deliverables along a project timeline


This position calls for a detail-oriented professional with excellent, consistent follow-through, and a strong aptitude for designing business process workflows that solve customer problems within the web and API platform interfaces. The person in this role will be required to design and track software integrations and nurture our customers' expectations of delivery and feature expansion.
The Customer Delivery Manager will have shared responsibility for identifying and proposing new existing customers to support and grow sales targets for the company's subscription software services. This role requires the ability to effectively work with sales, marketing and engineering to exceed revenue and profitability goals.
This position provides great opportunity for long-term growth as the company continues to build its software team and evolve its services in an increasingly complex, competitive and global marketplace. A highly motivated and self-driven individual will excel in this role.
Travel requirement: 25%.
Duties and Responsibilities

  • Appropriately manage customer expectations through a great onboarding process with a concierge-like experience, where clients have confidence that their voice is always heard, and that the product will grow with their needs
  • Manage and be able to execute deliverables and regular status check-ins throughout the customer configuration process by coordinating with all stakeholders (internal and external), ensuring a timely and efficient process from contract signing through launch
  • Maintain business relationships for designated key accounts
  • Develop and deliver product support materials (e.g., how-to videos and documentation) and deliver training based on them to streamline knowledge transfer to customers for pre- and post-sales activities
  • Articulate the business and technical intricacies of the Clean Power Research utility software product line to both customers and partners.
  • Become a subject matter expert with regards to PowerClerk workflow automation capabilities and product configuration options
  • Be able to clearly define customer requirements for data integration tasks associated with WattPlan Grid and SolarAnywhere FleetView, such as the type and quantity of data needed for proper launch and use of the software
  • Be capable of running an on-site training or workshop with utility customers, often with mixed roles and backgrounds
  • Configure both production and test environments for customers and work with account executives and the software engineering team to ensure that noted deficiencies and needed updates are identified and communicated to appropriate managers
  • Assure data quality and work toward continuous process improvement


Who You Are

  • 5+ years of experience in a professional environment
  • BA/BS degree required; technical or science focus preferred
  • Excellent written and verbal English communication skills
  • Experience managing projects as well as mapping and optimizing business processes. Exposure to utility business processes such as interconnection, distribution planning, forecasting and reporting, a plus
  • Superior organizational skills; ability to track and juggle many tasks
  • Demonstrated high attention to detail, a high level of data input accuracy and strong organizational skills
  • Patience, a sharp analytical mind, problem-solving and multi-tasking skills will be critical to success in this position
  • Ability to understand and decipher large datasets that include both string and numerical entries
  • Proficiency and comfort in Excel. Experience working with, analyzing or maintaining complex datasets using software such as Excel, Access, MySQL or similar
  • Passion for clean tech, solar energy or renewables essential
  • Passion for software and its potential for impact


Pay Range:

  • Base Salary Range: $80,000 to $115,000 annual depending on experience
  • Benefits: Performance-Based Bonus, Company Equity Plan
  • Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits


How To Apply
Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements.
Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The company's employment decisions are based on merit, competence, performance and business needs.

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Technology we use

  • Engineering
  • Product
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    • JIRAManagement
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Location

The Bellevue office is located near highways 405 & 520, hike & bike trails, and what will be the new light rail station. There are lots of great places to eat within walking distance and we offer free garage parking with EV charging stations as well.

An Insider's view of Clean Power Research

What are some social events your company does?

We have such a great team of people working here and love doing things together. We have monthly happy hours, volunteer days, bike to work days, picnics, BBQs, chili cook-offs and more. I love spending time with my co-workers and really appreciate getting to work with people who are also friends.

Hope

HR Business Partner & Office Manager

What kinds of technical challenges do you and your team face?

Customers often ask us for additional functionality in the context of what they’re trying to achieve, but often, we can not only achieve the initial request, but surpass it. We keep usability to a high standard and make the platform viable for the long run. This creates a lot of opportunities to come up with innovative approaches.

Robert

Director of Engineering

How has your career grown since starting at the company?

We have a strong mentorship culture at CPR, and work tends to be very collaborative, so everyone pitches in to help one another learn and grow. Our collaborative nature allows you to easily find opportunities to grow your responsibilities and skill levels. Managers value professional growth and encourage dedicating time to developing new skills.

Emma

Researcher

What unique initiatives do you have that encourage innovation?

“Our most fun meetings are our “What’s New Wednesday” meetings (imagine calling a meeting fun). Most Wednesdays, someone presents their work. We then discuss it and provide feedback. These presentations regularly remind me that Clean Power Research is composed of ingenious people who are passionately pursuing our vision of a clean-powered planet.”

Tom

Founder & Chief Research Officer

How do your team's ideas influence the company's direction?

I really enjoy the level of collaboration and access our Customer Success team has in shaping our products through direct interaction with our Product Management and Engineering teams. We have a seat at the Product Roadmap table as well as more granular processes such as feature triaging and technical direction discussions.

Scott

Lead Customer Success Manager

What are Clean Power Research Perks + Benefits

Clean Power Research Benefits Overview

Benefits: Clean Power Research-provides benefits for salaried, full-time exempt employees, including: 401K plan, Medical/Dental/Vision insurance, Life Insurance, Short-term and Long-term disability benefits, numerous employee engagement activities, ample PTO and paid Holidays. Additional Benefits: Company Equity Plan, and Annual Bonus Plan.

Culture
Volunteer in local community
WTIA, and various other environmental type activities (group activity of planting trees)
Partners with nonprofits
Numerous team members volunteer with WTIA (Washington Technology Industry Association) to mentor people entering tech including working with many diverse candidates.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
Flexible work schedule
Clean Power Research provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Clean Power Research is committed to preventing employment discrimination and requires all employees complete annual training on awareness of our own unconscious biases and preventing discrimination.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Clean Power Research employees can contribute up to $2750 annually to their FSA.
Disability insurance
Dental insurance
Our dental plan covers 90% of basic and 50% of major services as well as $1000 annual maximum of expenses. Annual deductible is $50 for Basic/major services only. Preventive care covered in full.
Vision insurance
The vision benefits plan covers all but a $10 copay for annual eye exams and a $25 copay for lenses with $180 bi-annual for frames and up to $160 annually for contact lenses.
Health insurance
Clean Power Research offers two different plans: a PPO plan with a $1000 annual deductible and an H.S.A. plan with a $1500 deductible. There is no cost share for employee only coverage.
Life insurance
Life insurance is $15,000 annual.
Wellness programs
Mental health benefits
Mental Health Benefits are provided through our Medical Insurance Plan and also through our Employee Assistance Plan
Financial & Retirement
401(K)
Clean Power Research's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
Clean Power Research provides employees with a 401(k) matching plan managed by Principal Financial. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Clean Power Research offers company equity stock option grants through its CPR Equity Incentive plan, including vesting over a 5-year span, 20% per year.
Performance bonus
Clean Power Research pays bonus's on an annual basis based on company and individual performance metrics.
Child Care & Parental Leave Benefits
Childcare benefits
Clean Power Research provides an FSA plan that helps to contribute pre-tax dollars to child care expenses.
Vacation & Time Off Benefits
Generous PTO
Clean Power Research employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Clean Power Research provides an ORCA (bus pass) card to all it's employees.
Company-sponsored outings
Company-sponsored happy hours
Happy hours are hosted Once per month which include a variety of team oriented fun activities.
Onsite office parking
We offer employees Free on-site garage and open lot parking.
Relocation assistance
Our relocation assistance plan offers a variable reimbursement.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Clean Power Research offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Clean Power Research hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
Varies by department

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