Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
SoFi is seeking a Director, Global People Operations to lead our Global People Operations team, whose goal it is to provide core foundational support, quality service, and self-empowerment to all partners & employees through our focus on innovative solutions, efficient processes & compassionate engagement. This leader will play a critical role in helping transform the people organization into a global shared service delivery model through scaling people, process and technology. The ideal candidate has proven experience managing global people operations functions in the US and LATAM, as well as experience in global operations expansion and shared service strategy.
What You'll Do:

• Leadership and Strategic Direction: Provide leadership and strategic direction for the global people operations organization. Define and communicate the team vision, roadmap and framework for transformation aligned to the company's overall strategy. Foster a culture of excellence, innovation, and continuous improvement within the shared services team.
• Global Operations Strategy: Partner with HRIS and stakeholders to identify opportunities for process optimization, standardization, and automation within shared service functions in order to optimize team capacity and organizational efficiencies.
• Drive Innovation through Technology: Drive innovation and continuous improvement through the strategic use of tools and technology.
• Service Delivery Management: Ensure that services are delivered efficiently, accurately, and in compliance with relevant standards and regulations. Monitor service level agreements(SLAs), key performance indicators (KPIs), and customer satisfaction metrics to drive performance improvements.
• Stakeholder and Change Management: Lead change management efforts related to the implementation of new shared service initiatives, process improvements, or organizational changes. Communicate effectively with employees and stakeholders to drive adoption and minimize resistance to change. Provide training, coaching, and support to ensure successful implementation and integration of changes.
• Talent Development and Team Management: Recruit, develop, and retain top talent within the global shared services organization. Provide mentorship, coaching, and professional development opportunities to team members. Foster a collaborative and inclusive work environment that promotes teamwork, accountability, and individual growth.
• Program/Project Management: Lead and own complex global projects and support cross-functional programs through ruthless prioritization against business objectives
• Policy and Compliance: Identify and mitigate risks associated with people team operations, including data security, regulatory compliance, and operational risk. Implement robust controls and monitoring mechanisms to manage risks effectively.

What You'll Need:

• Bachelor's degree required

• 10+ years of related HR experience in a dynamic environment

• 7+ years leading a global People Operations function or equivalent focused on continuous improvement and process harmonization in a complex, global, or newly public company
• Strong leadership skills with the ability to inspire and motivate cross-functional teams.
• Expert knowledge in HR service delivery, HR policies, and compliance processes
• Strong understanding of how to navigate both strategic and tactical aspects of the position (rolling up your sleeves when necessary and delegating where appropriate)
• Demonstrated project management skills with experience operationalizing complex initiatives into systematic and efficient work streams.
• Ability to positively influence stakeholders, with outstanding verbal and written communication skills
• Strong ability to handle highly confidential information with discretion and maturity
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong preference for experience with Workday and Shared Service platforms

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.