Principal Software Engineer - Remote

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The Global Retail Markets US Service Technology team is actively seeking to hire a Principal Software Engineer focused on Contact Center Technologies. In this role you will partner closely with our product owners and work across Agile delivery teams to develop customer-centric customer experiences that support our contact center.
We are looking for a talented developer to join us in enhancing our products and capabilities. These are high visibility products that are growing every day as customers are becoming more familiar with and comfortable using digital channels to service their insurance products while on their device of choice.
By combining the latest architectures, tools, and technologies we enable and empower you to learn about, discover and replace components as you grow within the team.
In this role, you would

Use your technical knowledge to analyze technical system problems and design and implement effective solutions
Collaborate with geographically dispersed teams to drive full cycle end-to-end development to deliver complex software solutions
Work in an Agile environment with business stakeholders, Product Owner, Solutions Engineer, and other software engineers to review and refine stories and execute on them using excellent engineering practices
Perform hands-on development and problem resolution, write clean, maintainable code, and perform peer code-reviews
Embrace and model engineering excellence and best practices
Contribute to the development and growth of the team
Be curious and innovative using new tools and techniques
Provide periodic off-hours production deployments and support
Work on messaging applications and API software development, design, and prototyping
Optimize performance for the applications
Remain up to date on the latest industry trends in telephony and digital technologies

Qualifications

5+ years of relevant software engineering experience
Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards
Extensive knowledge of a business function(s) and of business operations
Experience with layered system architectures and layered solutions; understanding of shared software concepts
Experience with Contact Center Technologies is nice to have
Experience with API development using Java, Node.js, or Typescript
Experience with CI/CD pipelines and continuous testing
Experience with NoSQL databases
Experience with API design and testing
Experience with cloud technologies including serverless; AWS knowledge a plus
Experience with application observability tools and techniques
Experience with Agile development methodologies (Scrum, XP)
Experience with Continuous Integration and Continuous Delivery concepts
Negotiation, facilitation, and consensus building skills
Strong analytical and problem-solving skills
Strong oral and written communication skills; presentation skills
Knowledge of Computer Science fundamentals (problem solving, complexity analysis, object-oriented design, functional programming, etc.)

Education:

Bachelor's Degree in a technical discipline, preferably Computer Science, Math, or Software Development

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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MIRANDA Paquette

PORTFOLIO ARCHITECT

LONG TENURES

Ample opportunities for growth keeps employees around

Miranda Paquette is part of the 85 percent of leadership that has been promoted from within and the 46 percent of women at the executive or manager level in Liberty Mutual’s U.S. offices. Paquette’s career at Liberty Mutual started with an internship 17 years ago, and she recently moved into technical leadership as a portfolio architect. In addition to on-the-job training, Paquette used Liberty Mutual’s tuition reimbursement benefit to earn a master’s degree in computer science to level up her career. As a woman in tech, she says DEI initiatives have also helped her grow tremendously as a pers

Showing humility and admitting when you make mistakes builds a safety net for people to embrace experimenting and learning from setbacks.

NATALIE MONTALVO

PRODUCT OWNER II

DIVERSE MENTORSHIP

DEI initiatives have tangible career outcomes

In 2021, Natalie Montalvo worked with a mentor through a program within the LGBTQ+ employee resource group, Pride@Liberty. Over the course of 9 months, Montalvo expanded her professional network, gleaned tips for interviewing, sharpened her communication skills and, most importantly, built confidence to help advance her career. “My mentor, who still meets with me today, has been instrumental in my career advancement,” said Montalvo. Now, she is paying it forward by working as a mentor in the Women in Leadership program at Liberty Mutual.

ERGs have had a significant impact on my career. I’ve attended career-shaping panel discussions, and made great friends along the way.

GREGORY BOMKAMP

PRINCIPAL SOFTWARE ENGINEER

UNCONFINED INNOVATION

Technologists are free to make a fast, direct impact

Gregory Bomkamp can rattle off a laundry list of the cool tech he uses in his role, but he says the most exciting aspect of his team is “the autonomy we’re given to explore innovative solutions. We never feel confined to any specific stack, technology or framework.” His team is only just beginning to “unlock the possibilities” of AI and machine learning, harnessing the immense amount of data to discover patterns and insights. On a typical day, after the morning Agile Scrum meeting, his team taps into pair programming, collaborative design and knowledge sharing to brainstorm solutions.

Engineers spend significantly less time on infrastructure and getting their ‘hello-world’ code out there — they skip straight to writing code that provides value.