Employee Communications & Channel Manager at Expedia Group

| Bellevue
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Expedia

At Expedia Group, we have an incredible story to tell – and a global audience of 25,000 employees and millions of prospective employees to share it with. That’s why the Employee Communications & Engagement team is looking for top tier talent to join us as our new Employee Communications Channel Manager.

Combining your sharp critical thinking, first-class eye for great content, impeccable planning and polished relationship-building skills, this role is pivotal in creating campaigns that influence employee knowledge, sentiment and behavior to achieve business results. As a key architect of our employee communications experience, you will partner closely with colleagues across Expedia Group to develop plans, craft and distribute content and measure its impact.

You will be on point to own and drive how we communicate for some of the most important employee-facing topics, influencing, planning and executing Expedia Group’s most strategically important stories and employee experiences. The doors are open to you to be a core driver in positioning Expedia Group as a place where exceptional people, with a passion for tech and travel, are inspired and motivated to do their best work.

We are a nimble, mighty team sharing our passion for technology, for travel, and for the magic that happens when technology and travel come together to make the world a better place and bring the world within reach for hundreds of millions of customers. If you have a hunger to drive best-in-class storytelling and create brand-defining experiences for a leading company filled with beloved travel brands and you want to work in a driven, passionate and optimistic communications team that PR Week has named a Best Place to Work for communications talent, this is the job for you.
 

What you'll do:

  • Lead our end-to-end employee channel strategy, researching user and business needs, moving our channels from a mix that has grown organically to a thoughtfully curated collection that is designed for impact (includes social tools, email, intranet – and innovation is welcome)
  • Establish a reputation as Expedia Group’s principal channel leader, overseeing the setup/creation of tools designed to be shared by multiple brands and teams across the organization, and serving as a mentor to other employees
  • Roll up your sleeves, leading by example and supporting the execution of major campaigns, creating bespoke solutions as needed to drive exceptional user engagement
  • Play a lead role in influencing our content strategy, ensuring it is aligned to our channel strategy – especially as it relates to taxonomy and information architecture
  • Lead projects to realize our strategy, including launching new channels, enhancing existing ones and deprecating old ones, in partnership with colleagues across Expedia Group
  • Support our Corporate Events team with digital tools and experiences designed to deepen the impact and reach of our live employee events
  • Champion the use of the latest relevant user experience and design methodologies with colleagues across the organization, including senior leadership
  • Design, implement and maintain means to capture rich user insight, feed this into our content and channel strategy, and use it to measure the impact of our work
  • Ensure our channels enhance the Expedia Group brand, exemplifying the very best of our look and feel while achieving consistency in style, quality, and tone of voice
  • Dynamically adjust priorities to pursue emerging opportunities or respond to a crisis
  • Support the wider Expedia Group communications community with other ad-hoc projects as required

Who you are:
 

Competencies:

  • Exceptional partnership and interpersonal skills – including the ability to represent Expedia Group’s approach to communicating with employees to your peers and to leadership
  • Demonstrated results in working with and leading the thinking of partners and stakeholders including ability to counsel them regarding message content and delivery
  • Curious, nimble and driven puzzle solver who brings people along in the journey through collaboration, purpose, authenticity and positivity
  • Extraordinary communicator with a knack for fostering positive relationships with people in different disciplines and at different levels and A+ writing skills, visual storytelling skills, and presentation skills
  • Comfortable with dynamic working environment and tight deadlines
  • Ability to manage changing requirements as well as multiple overlapping projects at one time and to help the team organize themselves to do so as well
  • Passion for building process and structure to support the creative process and ultimately optimize execution of day-to-day work and scheduled deliverables
  • Outstanding project management and organizational skills, particularly with demonstrated experience in highly matrixed organizations a plus

Experience and Qualification:

  • 5+ years of employee-centric user experience background in a corporate or agency environment; travel and/or tech industry experience preferred
  • Extensive portfolio of work in a range of formats that demonstrates a track record of turning complex business problems into compelling products
  • Proven experience managing a range of digital products or channels, and ideally, ‘offline’ channels
  • Excellent writing, communications and interpersonal skills
  • Excellent organization and project management skills
  • Candidates with a background in content management systems, social and/or using data to personalize user experiences preferred
  • Ability to synthesize data into logical conclusions and recommendations
  • Experience in highly matrixed global organizations a plus
  • Driven by bringing creativity to intense, passionate working environments and tight deadlines
  • Experience managing senior executives, particularly in highly innovative, fast-moving environments, with a proven record of results
  • Self-guided; creative; responsible; high-energy; eager to work with other departments and independently; has a dream to see measured results
  • Willingness to jump in on an array of projects as requested; eager to learn new skills

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-AG3

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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