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Employee Experience Practice Lead

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Description
The Employee Experience Practice Leader will be accountable for cultivating, engaging with, and scaling an ecosystem of partners who are best positioned to help clients fundamentally transform their customer experience. Transforming the customer experience is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem and that’s exactly where this role comes into play. This leader in this role will join our Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond.

The Employee Experience Practice Leader will work in concert with the business unit leaders, the solution sales organization and product marketing to bring the partner ecosystem to life. Key targets will center on: net new logos, referenceable customer stories, partner practice capacity and capability, and – most importantly – partner sourced revenue. This is a high-profile position providing a significant platform for professional growth & business impact.

Primary Focus:

  • Evangelize the power of the ServiceNow platform in transforming employee experiences across the partner ecosystem
  • Building and scaling a partner ecosystem dedicated to transforming employee experiences
  • Developing relevant offerings and solutions around employee experience with identified partners
  • Creating referenceable customer stories that communicate the power of ServiceNow + partners in helping clients to transform their employee experiences
  • Staying on top of the trends in employee experience to make sure we continue to work with the best thought leaders across the partner ecosystem to bring the power of the ServiceNow platform to life

Additional Responsibilities: 

  • Work directly with global leaders from the assigned partner(s) to develop joint practice development programs that includes investments in practice development, repeatable selling assets, reference architectures and the development of product line & industry solutions for ServiceNow.
  • Work with the ServiceNow ACE team members to execute practice development plans in targeted markets to drive certification growth and deliver customer success.
  • Work with Solution & Product Marketing to develop strategies including customer segmentation, positioning/messaging, sales strategy and tools.
  • Maintain dashboards of KPI’s that communicate the effectiveness of identified programs and investments.
  • Ensure effective and timely internal & external communication and coordination of ServiceNow ecosystem strategy & capabilities. Serve as a key contact point for Employee Experience partner(s) engaged with ServiceNow.
  • Package & promotion of ServiceNow success stories (external / internal use including discovery of in-depth back story for internal education).
  • Integrate industry focus to Employee Experience practices.
  • Closely monitor competitor activity and report on opportunities, obstacles, challenges and red flags that may hinder ServiceNow from integrating ServiceNow solutions with target Employee Experience partner go to markets.

Key Success Metrics:

Success as the Employee Experience Practice Leader is focused on four key areas:
- Ability to integrate ServiceNow solutions into targeted partner Employee Experience go to market motions

  • Partner’s co-investment in ServiceNow practice development
  • Partner Employee Experience NNACV Pipeline: New registered Employee Experience pipeline & closed Partners Sourced Net New ACV (NNACV)
  • Partner & ServiceNow Customer Experience net new customer logos

- Partner thought leadership mentions with ServiceNow on Employee Experience including Employee Experience success stories & references.

- Partner Quality metrics focused on:

  • Customer product adoption
  • Customer usage/consumption
  • Partner deployment customer satisfaction survey results.

Qualifications

Requirements:

  • Consultative background
  • Employee Experience focus at a GSI or leading the Employee Experience for an enterprise company
  • Understanding of Alliance and Channel ecosystem development, partner operating models and market dynamics
  • Experience managing projects/portfolios and understanding project success
  • Demonstrate the experience to lead in a matrix organization
  • Track record of consistent performance
  • Strong executive presence

Qualifications

  • The ideal candidate will have 10 plus years of Employee Experience background
  • High level of communication skills, both written and verbal
  • Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans
  • The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
  • Bachelor’s degree a requirement. MBA and/or Technical undergraduate degree a strong plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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