Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:
We are looking for an experienced training leader for Trupanion’s Customer Care, Phone Sales & Retention teams! In this role, you will lead a team responsible for all aspects of training, including needs assessment and training strategy, content development, facilitation, and assessing impact. You will also be a key advisor to Contact Center leaders to help them identify the best ways to grow and develop their team members. You will be responsible for leading and building strategic plans as well as being a hands-on team member to help out where needed.

Key Responsibilities Include:
• Build and drive training strategies that support Trupanion’s mission and strategic objectives
• Ensure all Contact Center team members have the capabilities for success, including product knowledge, consultative skills, and basic and advanced sales techniques
• Drive the strategy, creation, delivery, and maintenance of Contact Center training programs, including new hire onboarding and ongoing skill-building as determined by functional leaders
• Develop creative and flexible training solutions for fast-moving business areas
• Facilitate training in a variety of formats, including group workshops and 1x1 coaching
• Gather feedback and evaluate the impact and effectiveness of training solutions
• Assess opportunities and develop systems to improve training efficiency, including scheduling, logistics, technology, and staffing
• Inspire, coach and develop training team members for success, both direct and indirect reports.
• Management of LMS & all content contained within

Qualifications (Please include a cover letter with your application!)

Education, Registration & Certification:
• Degree in Instructional Design, Adult Learning, Human Resources, or other related field is preferred.
Experience:
• 3+ years’ experience leading a training team
• 5+ years’ training and development experience, contact center & sales training experience preferred
• 1+ year of LMS administration
• Prior experience collaborating with business leaders to identify training needs and solutions
• Prior experience designing, developing and delivering content for a variety of audiences and skill levels

Skills, Knowledge & Abilities:
• Ability to motivate, teach, and inspire others
• Proven success building and optimizing training solutions
• Demonstrated knowledge of instructional design and adult learning principles
• Excellent presentation and facilitation skills
• Experience with a dynamic and rapidly changing work environment
• Strong project management skills with the ability to lead and collaborate
• Demonstrated written & oral communication skills, articulate and persuasive communicator across multiple organizational levels
• Proficiency with Microsoft Office suite

Benefits and Perks:
• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free dog walking services for office pets during business hours
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym

About Trupanion:
We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/ 

Trupanion Team DNA:
At Trupanion, we achieve great things together when we are:
• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.