Senior Manager, Solutions Architecture

| Bellevue
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Build the solutions to help Flexport grow

The Ecosystem team’s mission is to make information exchange in global trade easy for everyone by efficiently, securely and reliably connecting the Flexport Platform with the external Global Trade Ecosystem.

The opportunity:

Flexport is a freight forwarder and logistics platform using modern software to make global trade easier for everyone. We are solving complex problems on a global scale, and disrupting a multi-trillion dollar industry that has remained stubbornly unchanged.

Building integrated solutions with logistics partners we work with is a critical component of our strategy. These integrated solutions would bring end to end automation in the information exchange that is required between us and our partners, eliminating slow and error prone manual workflows. This requires the Flexport platform to be fully integrated with those of Air Carriers, Ocean Carriers, Rail carriers, Trucking partners, Warehouse operators and other logistics partners in global trade.

We seek an experienced hands on leader, who can build a techno-functional team of Solutions Architects and Solutions Consultants, focused on building integrated solutions with logistics partners at scale.  Success in this role is measured by the extent to which information exchange between Flexport and our logistics partners is reliably and effectively automated, reducing cost to serve for operations teams.

You will:

  • Hire and develop Solutions Consultants and Solutions Architects in the logistics partner function sourcing from internal and external candidate pools.
  • Encourage development of functional understanding of operational workflows and best practices in global trade within self and the team through close collaboration and communication with ops teams. 
  • Partner with internal ocean, air, trucking and warehousing business stakeholders to prioritize a roadmap of integrated solutions based on business needs and ROI.
  • Work with technical and operations stakeholders within various carriers and logistics partners to evaluate current and planned technical & functional integration capabilities, and build a roadmap of connectivity.
  • Help establish Flexport as a trusted tech-forward partner for our logistics carriers/partners. 
  • Define integrated solutions that can accommodate the wide variety of traditional and modern integration technologies in use by various logistics partners from flat files, EDI X12, EDIFACT, REST and SOAP APIs.
  • Drive discipline and rigor in end to end solution delivery from requirements gathering, design, testing, deployment and successful adoption of solutions by operations teams.
  • Review requirements, and solution designs proposed by your team seeking opportunities for multi-partner re-use, comprehensive message coverage, supportability and scalability.
  • Partner with the Engineering Manager and Program Manager to build and deliver the integration solutions based on the requirements and designs provided by your team.
  • Partner with operations stakeholders with Flexport and our Logistics partners to define an end to end test strategy. Build and execute against that strategy.
  • Track key metrics to ensure integrated solutions are being adopted and are able to realize the business value being sought.
  • Create and leverage feedback loops to cross-functional teams to advocate for improvements to our product, APIs and operational workflows to ensure high-quality logistics partner integrations.

You should have:

  • 8+ years experience as Integrations or Solutions Architect providing consultative guidance to and designing automation solutions for customers and partners, preferably in the logistics / supply chain space.
  • 4+ years experience managing a geographically distributed, client-facing Integration or Solutions teams.
  • Practical experience using REST & SOAP APIs.
  • Familiarity with transmission protocols (FTP, SFTP, AS2, etc.), payload / file formats (JSON, XML, delimited files, etc.) and ETL concepts.
  • Excellent client-facing communication skills, comfortable presenting to both technical and executive audiences of all levels, whether impromptu, on a whiteboard or using presentations and demos.
  • Bachelor’s degree in computer science, engineering, mathematics, related fields or equivalent experience.
  • Willingness to travel (up to 25%).

Bonus points if you have:

  • Prior experience in logistics and/or global trade, building connectivity with large carriers.
  • Practical experience with EDI X12 and EDIFACT.
  • Demonstrated experience delivering solutions with enterprise integration platforms such as Boomi, Mulesoft or similar.

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our $1B investment from SoftBank Vision Fund in February 2019.


Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated, and engaged workforce.  That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self.  All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, creed, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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