Client Experience Manager

About Us
At DreamBox, we’re passionate about our mission to radically transform the way the world learns. We believe all children can excel at learning, no matter where they start, where they live, or who they are. Today, our Intelligent Adaptive Learning™ platform – with its rigorous math curriculum and game-based environment – is helping nearly 5 million students and 200k educators improve math achievement and build a love of math at the same time. And as a rapidly growing tech company, we are just getting started. Come help us make a difference at DreamBox Learning.
About the Role
The Client Experience Team builds compelling partnerships through strategic guidance, implementation expertise, and innovative best practices. We orchestrate an intentional client journey that exceeds expectations, focuses on continuously deepening adoption, and results in long-term fidelity of implementation and sustained loyalty.
As a client experience manager, you will be responsible for orchestrating the client relationship, driving an effective adoption experience, and advising clients to ensure that they are getting value from our solution. You’ll know you are doing an extraordinary job when your clients renew and expand usage and are vocal DreamBox champions at each life-cycle stage.
You
You won’t settle for company that isn’t mission driven. You’re deeply passionate about education (you have your own “why”) and you’re obsessed with the educator experience. You’re skilled at anticipating road-blocks and finding creative detours to reach a desired destination. You’re collaborative and equally giving and seeking of feedback. You believe that we have the power to transform the way the world learns.

What You'll Be Doing

  • Manage and engage with a book of high-value, centralized school district clients across a diverse portfolio of school systems
  • Embrace the DreamBox Learning value proposition and how it relates to the strategic goals of an educational institution; provide support, actionable advice, and useful content to drive impact
  • Dynamic guidance of the customer lifecycle, with a heavy emphasis on onboarding, to deepen implementation and adoption
  • Analyze and interpret data as it relates to impact and implementation to initiate proactive solutions
  • Closely monitor and report on key metrics, milestones, and client NPS; analyze trends to monitor client health throughout the client journey
  • Establish deep knowledge of DreamBox products and services and how each relates to specific client goals
  • Proactively inform leadership and account team partners of life-cycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions
  • Prioritize outreach efforts to mitigate churn and position for expansion/growth
  • Partner as a customer advocate by providing product and process feedback to management and/or internal teams as necessary
  • Produce high-quality, professional resources to support district implementation goals and outcomes
  • Conduct engaging presentations for client groups, including client kick-offs, back-to-school strategy sessions, usage optimization calls, etc.
  • Participate in team projects that support goals and initiatives of the department
  • Be an innovative and collaborative thought leader, continuously assessing team support for all clients and determining new strategies or services that will better drive DreamBox onboarding, implementation, and usage

About You

  • Background in K-12 education and leadership preferred
  • Prior Client Experience Management preferred
  • Empathy and the ability to understand client needs, explain complex issues, and proactively support outcomes to build a strong rapport and establish trust and credibility
  • Collaborative spirit and enjoy interacting with and being around people of diverse backgrounds in a variety of settings
  • Organized, focused, and a results-driven attitude able to thrive in a fast-paced, rapidly changing environment
  • Proficient with Salesforce and Gainsight and an interest in learning other internal tools to work efficiently
  • Experience with task or project management with the ability to prioritize multiple tasks and manage time effectively
  • Exceptional written, verbal, and presentation skills to support client interactions
  • #LI-Remote

At DreamBox, we are hooked on celebrating diversity & providing an inclusive workplace and it shows throughout our product, brand, and teams. We are proud to be an equal opportunity employer. Thanks for considering DreamBox Learning!

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MySQLDatabases

Location

Located in the growing tech scene of DT Bellevue, employees get the best of both worlds with access to metropolitan amenities & PNW scenery.

What are DreamBox Learning Perks + Benefits

Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

Last but not least, we have a noble mission of changing the way the world learns that has a strong purpose and leads to a different way of waking up in the morning.

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