We're Karat, the leader in technical interviewing

Karat’s purpose is to Unlock Opportunity for engineers and companies alike, and our mission is to make every interview predictive, fair, and enjoyable. As the world’s technical hiring expert, we help companies hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters. We’re a passionate, smart, and committed team, and we want you to join our mission!

Come join our Sales & Solutions Support team

Our Sales & Solutions Support team is committed to helping clients better understand the Karat product and performance of its users by providing actionable performance insights and exceptional customer service. We support internal stakeholders and external clients by efficiently responding to support tickets by mining through data, and providing insights on performance and deliverables.

What you will do

As a Client Support Specialist at Karat, you will provide clear, professional, and responsive support to both external and internal clients for basic troubleshooting needs within the Karat platform.

Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.). This is an hourly role. Immigration sponsorship is not available for this position.

• Research, respond to and accurately resolve cases of easy-to-moderate complexity, in a timely and professional manner.
• Function as primary contact for all assigned support cases, meeting Karat’s internal goals for initial response and subsequent customer communication.
• Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction.
• Collaborate with other departments on more complex issues involving system integration and custom configurations.
• Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer.

The experience you will bring

• 1+ years of experience in a customer support role preferred
• Professional experience with Salesforce, JIRA, Zendesk, or similar
• Strong written and verbal communication skills (with a preference for direct and articulate communication)
• Consultative mindset; has a history of diagnosing issues and prescribing solutions
• Natural inclination towards working independently, but proactively communicative and team-oriented
• History of successfully working in a fast-paced, quick-change environment
• Experience in Salesforce Service Cloud is a plus

Benefits of joining Karat

Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!

Compensation / Time Off:

• Highly competitive salary and stock options
• Generous paid PTO (see below) and Sick Leave (10 days per year)
• Flexible Time Off Policy for salaried positions
• Three weeks accrued per year for hourly positions
• Parental Leave (12 weeks paid with transition back to work in part-time capacity)
• 18 paid Company Holidays for 2021

Benefits / Wellness:

• Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
• 100% premium covered for employees
• 70% premium covered for dependents
• FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
• Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
• $150 per month contribution to miscellaneous benefit/wellness of employee’s choice

Learn more about usStatement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [email protected].