What We’re Up to at Tango Card

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We work with 2,500+ enterprise customers today, including some of the world’s most recognizable businesses: Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also partner with the top gift card brands, including Amazon, Starbucks, Target, Walmart, The Home Depot as well as 600+ brands across 40+ countries. Our customers send millions of gift cards each month, and we’ve facilitated $2B gift card transactions since our creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why Work for Us

Tango Card is proud to have been rated one of the best companies to work for by Built In. We’re on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.

COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.

Reward yourself and join the Tango Card team!

The Job:

The Commercial Customer Onboarding Specialist at Tango Card plays a vital role in our mission to make rewards easy to send and awesome to receive. As such, the Commercial Customer Onboarding Specialist will ensure new customers have a fun, efficient, and trouble-free experience while launching their rewards program with us. If you love delighting customers, solving complicated problems, setting up customers and colleagues for success, and managing projects in a high-growth environment—this is the role for you.

Reports to: Onboarding Manager

As a Commercial Customer Onboarding Specialist, you’ll:

• Model a customer-first attitude; deliver exceptional customer experience
• Own and facilitate the onboarding phase of the customer’s Tango Card journey in full, and make it fun
• Provide concise, clean training and best practices for the customer
• Proactively communicate updates and progress with customers and answer any questions or concerns leading up to their launch
• Coordinate closely with the commercial and customer success teams to ensure clean and confident onboarding handoff
• Coordinate and advocate cross-departmentally with supply-chain management, product, marketing, sales operations, and engineering to ensure the customer’s successful launch
• Identify procedural challenges and suggest optimal process changes

To be effective in the Commercial Customer Onboarding Specialist role, you must have:

• 2+ years prior experience in customer service or similar support position; working in a fast-paced environment is a plus
• 2+ years of office experience, including data entry, MS office, G Suite, Salesforce, NetSuite, etc.
• Passion around delivering a superior customer experience
• Excellent communication, both written and verbal: you adjust your communication style based on the audience to which you are presenting
• Deep critical thinking and detail-oriented strengths
• Ability to prioritize and triage competing urgent issues
• Dedication to good team relationships and communication

Our Ideal Commercial Customer Onboarding Specialist at Tango Card will have most of the following skills and experience:

• Self-motivated: Ambiguity excites you because it creates the possibility to solve problems
• Eager to learn, adapt, and perfect your duties: you’re comfortable with change and work well in a dynamic environment
• Thrive in a multi-tasking environment and can adjust priorities on the fly, based on business needs
• You seek help and put it to good use

What you'll get from us:

• Competitive compensation package (money isn’t everything, but it helps)
• Medical, Dental and Vision benefits (100% employer paid premium)
• Unlimited PTO and a generous holiday schedule
• 401(k) matching and equity opportunities, 401(k) 100% match of up to 6%
• Home-Office grant for ensuring a great WFH environment during social distancing measures
• Awarding winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
• Continued education and self-growth opportunities through Udemy
• Virtual-Fitness Benefits through Classpass
• Dog-Friendly offices

Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.

Tango Card is proud to be an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.