Customer Success Manager at vcita

| Bellevue
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We are looking for a client obsessed, great energy and tech savvy person to join our team of Customer Success Managers.

 

About Us

vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. 

With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice:

Charge and collect payments, invite clients to book you online, create branded invoices and quotes, send SMS appointment reminders -  all in a few simple clicks, from one single app. 

Founded in 2010 by a team of four, vcita set out to change the way people turn their passions into a business. Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 100 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.

Our teams are based out of two of the world’s most active cities in the technology space, Bellevue, Washington, and Tel-Aviv, Israel.

 

About the Team

 

We are a small but mighty client success team! To match the demand for vcita, we are seeking individuals that will fit our passionate, competitive, and collaborative team atmosphere. Creating inventive solutions for our clients is ingrained in our DNA. Our most successful CSM’s are curious about the client and the product’s capabilities. They are always thinking “outside of the box” for ways to complete our client’s journey. We have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best.

 The Role

  • Carry the excitement of our product through the post-sales engagement process into the renewal stage. 

  • Maintain ongoing technical knowledge of the product

  • Encourage and empower experts to achieve their business goals and objectives by leading online consultations calls and one-on-one onboardings

  • Specialize in a vertical in which you will handle upwards of 40 new clients per month to ensure clients “run their business on vcita”

  • Identify upsell and growth opportunities

  • Understand and assess customer requirements, level of adoption, and risk in renewing their subscription

  • Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management

  • Proactively reach out to clients for subscription cancellations and collection of late payments

  • Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv

Your Experience & Skills

  • 1-3 years of experience as a CSM, Technical Sales, or Support in the SaaS industry with a focus on the SMB market

  • Knowledge of client workflows that are vertical-specific like “Light Health”, “Finance”, and/or “Coaching/Consulting”

  • A strong curiosity around all things technical. You love finding solutions where they might not seem obvious

  • A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy

  • Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management

  • Ability to take initiative and adapt to evolving go forward strategies

  • Appreciation for “dad jokes”

  • Extra Credit: Experience using Hubspot, Looker, Zendesk, JIRA, HTML, and various CRM systems.

  • Extra Credit: Can speak conversationally in more than one language. 

Benefits 

vcita offers competitive pay with 100% coverage for employee’s health insurance premiums (medical, dental, vision, life & disability) and 50% for dependents. 401k plan with matching contribution and stock options. Generous PTO policy, paid holidays and family leave. Paid parking or Commute reimbursement. Free gym at the building site. When we work from the office we have a fully stocked kitchen with snacks and drinks as well as a team snacks and drinks are provided daily and there are weekly catered lunches where we all eat together.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM

Location

10900 NE 8th St., Bellevue, WA 98004

An Insider's view of vcita

What’s the vibe like in the office?

We tell our clients that join vcita “We are happy to have you as a part of the vcita family”. That’s the environment and culture vcita has- a family vibe. Throughout my career, I have never felt more happy to come into work, excited about the work I do, to be surrounded and mentored by the people I’m around.

Bella

Customer Success Manager

What does your typical day look like?

Most of my day is speaking with small businesses, learning about their growth and exploring the different options each company has to utilize our product. One of the best things about vcita is the flexibility and trust that managers have in their employees. That and the friendly environment allows for our office to always be full of life and laughs

Kevin

Inside Sales Representative

How do your team's ideas influence the company's direction?

At vcita, we believe that our customers’ success is our success. Our Customer Success team serves as ambassadors of our clients’ needs within the company and are committed to bringing the voice of the customer to every discussion. With every project, whether it’s a product feature or a marketing campaign, a CSM will always be part of the discussion

Barak

Director of Customer Success

What are vcita Perks + Benefits

vcita Benefits Overview

vCita offers competitive pay with 100% coverage for employee health insurance premiums (medical, dental, vision, life & disability). 401k plan with matching contribution. Generous PTO policy and paid holidays. Paid parking or Commute reimbursement. Free gym at the building site. Snacks and drinks are provided daily and there are weekly catered lunches where we all eat together.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Eligible employees are granted company stock options becoming vested over time
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Company sponsored family events
We enjoy celebrating our team's families, and have them join us for activities throughout the year
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
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