What We’re Up to at Tango Card

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We work with 2,500+ enterprise customers today, including some of the world’s most recognizable businesses: Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also partner with the top gift card brands, including Amazon, Starbucks, Target, Walmart, The Home Depot as well as 600+ brands across 40+ countries. Our customers send millions of gift cards each month, and we’ve facilitated $2B gift card transactions since our creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why Work for Us

Tango Card is proud to have been rated one of the best companies to work for by Built In. We’re on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.

COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.

Reward yourself and join the Tango Card team!

The Job:

One of our biggest assets at Tango Card is our Customer Support organization, and we are seeking to add a new member to this dynamic and empathetic team. Our mission is to make rewards easy to send and awesome to receive, and our customer support specialists help make that mission a reality. Your primary responsibility will be to help reward recipients locate their rewards and assist with the redemption of those rewards with our partners. This communication can happen via email, telephone, or even social media!

If you're empathetic, caring, and customer-obsessed, this might be the role for you.

Reports to: Director of Support

As a Customer (Recipient) Support Specialist at Tango Card you'll:

• Help and amaze our reward recipients via phone and email
• Share in the excitement of our reward recipients accomplishment
• Be able to troubleshoot multiple issues while maintaining a pleasant demeanor
• Adapt quickly to changing systems and processes
• Exercise a high degree of judgment and problem solving in handling customer issues
• Be willing to go above and beyond on a regular basis
• Work cross-functionally with other departments in order to best support our customer
• Think outside the box and help us grow

Our Ideal Customer (Recipient) Support Specialist at Tango Card will have most of the following skills and experience:

• Have the ability to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
• Be a team player who is willing and able to openly communicate with all customers both internal and external
• Have a talent for multitasking and continuously changing priorities
• You absolutely need to be a quick learner. We are moving fast and growing every month.
• Need to be tech savvy - you will be regularly talking to folks using all of the latest tech - smartphones, web apps, the latest company software, etc
• Be comfortable with Excel, Google Docs, Skype, Email, Salesforce/ServiceCloud, Confluence and/or RingCentral is a huge plus
• You need to have a minimum 2 years customer service experience - tech support a plus!
• A sense of humor and positive attitude

What you'll get from us:

• Competitive compensation package (money isn’t everything, but it helps)
• Medical, Dental and Vision benefits (100% employer paid premium)
• Unlimited PTO and a generous holiday schedule
• 401(k) 100% match of up to 6% and equity options
• Dog-Friendly offices
• Home-Office Grant to make your home office a bit more comfortable during the time of social distancing
• Culture that fosters autonomy, creativity, inclusion, transparency, and ownership

Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.

Tango Card is proud to be an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.