Company Overview

Navigating Cancer is the pioneer of patient relationship management software and services for cancer care. The company has developed the first patient-centered oncology platform that improves the care delivery model for patients, providers, pharmaceutical manufacturers and payers. By putting patients at the center of their care, providers become economically viable in value-based payment models. Payers and at-risk providers reduce the total cost of cancer care and pharmaceutical manufacturers improve medication adherence for their life-saving treatments. Most importantly, patients receive a holistic service offering to support their individual goals and preferences.

The company is backed by industry-leading patient satisfaction ratings and currently supports over a million patients, thousands of care providers, dozens of pharmaceutical manufacturers, and several payer models nationwide to lower costs, improve patient satisfaction, and drive better outcomes.

Job Summary

Navigating Cancer helps cancer patients connect with their healthcare team, receive copies of their own health records, and discover helpful resources in their journey with cancer. We develop the healthcare industry’s leading patient portal application for oncology clinics, and we are at the forefront of an exciting movement toward patient-centered care and empowerment, and the business is taking off! If you’re eager to grow your skills and make a significant impact on a young, successful company, and you have a proven track record of excellence, this role may be perfect for you!

You will be the first and primary point of contact for patients and clinic staff members when they call seeking assistance with our patient portal application. You must be friendly, encouraging and able to stay positive and provide excellent customer service even when you are super busy!

Responsibilities and Duties

• Answer product support phone calls and emails from our customers, which include clinic staff members and patients
• Troubleshoot and resolve questions or issues customers have regarding the use of our patient portal web application
• Communicate effectively with coworkers and management to ensure appropriate customer follow up
• Record and track customer issues in Salesforce. Monitor outstanding items and follow through to resolve them in a timely manner

Additional responsibilities include:

• Summarize and communicate trending issues or challenges with the product development team
• Assist with other customer service related projects as directed by your manager

Requirements

• A strong ability to work with and relate to all types of customers and provide excellent customer service via phone and email
• Proficiency in Microsoft Office is required. Knowledge of Salesforce is a plus
• Strong working knowledge of computers, email, web browser usage and configuration
• Ability to manage multiple incoming support queries, adjust priorities and manage time wisely in a fast-paced environment
• Strong written and verbal communication skills
• Ability to solve problems and think creatively while maintaining an attention to detail
• Self-motivated and proactive team player with ability to work alone and manage time effectively

Hours: 7:00AM-4:00PM, M-F

Compensation: $16/ hour, Health/Dental/Vision Benefits, PTO

Why work here? 

We support thousands of healthcare professionals and tens of thousands of cancer patients every day. We help cancer patients get better care—and consider this a valuable and meaningful reason to come to work every day. You get to work with leading technology, wear many hats, and contribute every day to our business success! You get to help us grow and establish ourselves as a world-class business. We are lean, agile, and lightweight. We believe in each other, believe in our work, and have fun along the way.

Our Values:

• Purpose. We exhibit an unwavering commitment to enrich the lives of cancer patients and delight our customers.
• Simplicity. We reduce complexity for ourselves, our customers and their patients and seek simplicity in all we do.
• Integrity. We communicate openly and honestly, and act with transparency and gratitude.
• Growth. We foster personal and professional growth and manage our performance to exceed the company's goals.
• Agility. We welcome change and actively listen and adapt to deliver creative solutions and improvements.

*No recruiters please, principals only.