DSP Partner Success Manager at Expedia Group

| Bellevue
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ExpediaData Services & Platforms

Expedia Group is a leader in using technology to drive business, and that’s where we come in. Our mission in DSP is to make access to data undeniably easy through technology and solutions that unleash the creativity of our people to unlock the power of the world’s best travel platform.

Our products are used by engineers, analysts and data scientists to process date in real-time powering algorithms, deliver complex analytics, and helping our customers find their dream holiday or trip. Add to that our integrated, value-led partner approach and we’re able to bring forward solutions that drive decisions faster and innovation further, keeping Expedia at the forefront of technology and travel.

Partner Services provides platform support and integration leadership for our partner Brands. We are technical consultants that help our partners optimize the use of our platform. We make data access, data management, data movement and analytics easier to access and comprehend. Partner Services is part of the overall DSP Product Team, connecting customer needs to new platform products.

As a Partner Success Manager you are an extraordinary, customer oriented individual, driven in providing support, clarity and engagement, making Partner experience seamless, reliable and transparent. You will establish key relationships across EG’s Partners, identifying areas where DSP can further grow and develop through active listening, training & 1:1 engagement. You will be the point of contact for all partner related issues, needs, and coordination of technical requirements between the partner and DSP product & technology teams. You will ensure our partners are provided with the knowledge they need about DSP products and services, our platform performance and service levels, and how they can use DSP tools within their technology ecosystem. You will also be an active participant in the deployment, services, and support of the strategy across the whole of Expedia Group.

Join the team and help us create an exciting set of products and services for data at the center of Expedia Group’s global travel platform. We’re building and running a next generation, multi-tenant led data platform and services to scale with the business and unlock value from data for applications, algorithms and analytics.

What you'll do:
  • You will build strategic relationships, providing service support for our Partners, delivering platform openness to our end users, improving Partner experience with DSP and providing solutions that optimize their experience.
  • You are responsible for coordinating partner projects through the DSP organization – collaborating with our Product, SOE, Architecture and Engineering teams to achieve expected outcomes.
  • You will define and deliver business report cards and collaborate with partners to identify DSP Data platform onboarding and integration opportunities.
  • You will build and deliver customer facing metrics, performance indicators, for partners utilizing our hybrid-cloud data ecosystem
  • In partnership with DSP Analytics, you will establish platform performance metrics and aim to define performance expectations on behalf of users on our platform
  • You will lead customer focused initiatives and influence product roadmaps by establishing a clear feedback loop.
  • You will act as Product owner for Partner Success and drive internal customer experience projects which improve customer experience for technologies our partners use, owning requirements, influencing prioritization and partnership with product and engineering to deliver.
  • You will raise the bar on our training and educational frameworks for end-users. Strengthen and streamline our platform documentation, user documentation, and integration materials.
  • You will build and manage relationships with across our brands.
Who you are:
  • You are an enthusiastic self-starter and an expert account manager, with experience in technology, data or analytics field.
  • You’re a superb communicator, and care about customer success. You work every day to ensure your customers have everything they need to be successful.
  • You enjoy being hands-on with partners, understanding how their business operates and understand how we can optimize to make them even better.
  • You bring data to the table, to help make better decisions and measure success.
  • You love partnering with technology teams to gain understanding of how technology solves end-user problems, and helping end-users take advantage of solutions.
  • You like to teach and have a knack for making complex technologies easy to understand.
  • You are deadline driven, team focused, adaptable and have excellent time management and organizational skills.
  • You’re willing to roll-up your sleeves, identify growth opportunities, build programs and generating content around them to help users better understand how to use our products.
  • Ability to pick-up, learn, and quickly become knowledgeable in SaaS tech concepts.
  • BA Degree
  • 5+ years of account management, project or program management, preferably in technology or business intelligence field.
  • Hands on experience with reporting tools, like Tableau, Excel, PowerBI.
  • Preferred familiarity with common data warehousing, Data Lake services and analytical tools (e.g. Relational DB’s, Hadoop, Tableau

WHY JOIN US:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

We are excited to move to our new Seattle Campus later this year. The campus features onsite wellness and market hall with amazing food options on 40 acres of waterfront property. Check out the campus and latest news on https://lifeatexpedia.com/seattle-campus

*LI-AN1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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