Global ADM Manager at Expedia Group

| Bellevue
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Expedia

  • The Global ADM Manager’s role requires a leader that is skilled enough in the details of debit memo research to assist the growth of their team members but is also able to approach ADM operations with strategic vision. In addition to managing and building and leading a team of direct reports, the role requires the successful juggling of additional duties that include, but are not limited to managing small projects, writing business specifications, collaborating with quality and training departments, and negotiating mutually agreeable outcomes with internal and external partners. The successful candidate will be able to lead with strategic vision while also holding their own when the business requires direct intervention at a tactical level.
What you will do
  • Leading a team of direct reports in a virtual environment
  • Interfacing between internal and external partner, including but not limited to Airline Account Managers, Finance, Air Operations, Customer Operations, ARC, IATA, Global Distribution Systems, Support Vendors, Airline and Airline Vendors to handle various issues from providing direction, clarifying policy and negotiating resolutions that benefit Expedia Group financially.
  • Develop and adjust processes leading to the most cost-efficient resolution of debit memos.
  • Identify and champion technology enhancements in support of improving ADM operations.
  • Write business specifications and manage projects in pursuit of optimizing work performed by the ADM team.
  • Investigate and analyze validity of debit memos escalated from vendors, consult with account manager, and assist team members in appropriate disputes with airline and/or GDS as needed.
  • Identify ADM drivers and work with the various teams to make adjustment to reduce the issues driving the ADMs. The successful candidate will be able to influence partners to make changes without any authority requiring these changes.
  • Develop working relationship with airlines and GDS to negotiate outstanding debit memo issues.
  • Support Account Managers by assisting direct reports in the investigation of issues, creation of supporting documents, and making recommendations when appropriate.
  • Be a subject matter expert on both the operational issues of managing debit memos as well as internal and industry drivers of debit memos and act in the capacity of educator where appropriate.
  • Identify internal and external system issues and report to appropriate groups
  • Provide ad hoc reports for various departments across the company
Who you are
  • Management skills to select, train, motivate, and guide a analysts in the performance of their duties
  • Strong ability to shift between guiding and mentoring staff and handling assigned projects independently
  • Strong analytical, problem-solving and organizational skills are necessary
  • Ability to gain a quick understanding of technology with a particular focus on e-commerce
  • Ability to gain and retain various global air processes that influence the determination of liability
  • Strong written and oral communication skills; including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others
  • Experience in Booking, Ticketing, Refunding, and Exchanging Air Tickets preferred.
  • Ability to understand and comprehend airlines pricing, fare rules and restrictions
  • Self-motivated and able to work well with frequently shifting priorities
  • Ability to write thorough and understandable documentation
  • Excellent attention to detail
  • Work Experience and Education Guidelines:
  • Minimum two years’ experience with direct people management responsibility.
  • Minimum two years’ experience in the Airline Debit Memos strongly preferred.
  • Minimum 5 years relevant experience in a Travel environment (Agency/Airline)
  • Proficient in Microsoft Office tools; specifically Word, Excel, Powerpoint
  • Knowledge of airline rules and regulations including but not limited to fare rule interpretation, basic ticketing, ticket exchanges, ticket refunds and Airline initiated schedule changes preferred
  • Proficient in one or more Global Distribution Systems (GDS) Sabre, Amadeus preferred; native mode required)

Why join us ?

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
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    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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