Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Position Summary:
We are seeking a passionate leader for our Adjudication Teams to deliver an outstanding member experience unmatched in the industry.
The Manager, Claims Adjudication will be responsible for supervising the claims process from the time a claim is opened through its completion. You will support the adjudication of claims through innovation and reimagining of processes, including integration of automation. This position has ownership of reviewing questions related to critical decisions and claim authorizations. In addition to supporting and focusing on the development of the Fast Track Claims and Claims Adjudication Specialist Teams, Managers must collaborate with other departments and peers across international time zones.
Managers may work remotely from their home office anywhere in Canada or the United States, or in our Seattle office (pending COVID restrictions).
Please include a cover letter with your application.
Key Responsibilities Include:

• Performance reviews and strategy development based upon department and individual metrics with the team.
• Review and investigate sensitive policies with strong veterinary medical knowledge.
• Participation in hiring, interviews, onboarding of team members, and separation as needed.
• On-call when needed for an overnight, weekends, and holidays for critical claim coverage to support our members outside of traditional working hours.
• Encouraging effective working relationships with key internal business partners across the organization to build an environment of knowledge sharing.
• Project management, including problem and solution identification, resource gathering and allocation, data collection for impact analysis, timeline development, the achievement of benchmarks, change management, and results in measurement.

Education, Registration & Certification:

• High School Diploma or equivalent
• Strong preference will be given to candidates with five or more years in a clinic environment and/or licensed technician credentials

Experience:

• Minimum of three years working in a veterinary clinic environment
• Minimum of one year of experience providing customer service over the phone
• Candidates with prior leadership or mentorship experience will receive preference

Skills, Knowledge & Abilities:

• Experience leading people effectively using a variety of techniques
• Strong passion for inspiring and coaching a team through continuous change
• Exceptional understanding of veterinary medical terminology and medical conditions
• High proficiency with Microsoft Office applications
• Collaborative, open-minded, curious, genuine, and self-disciplined
• Highly adaptable and an effective communicator/listener

Benefits and Perks:

• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:
We're all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We're focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself: https://www.facebook.com/Trupanion/videos/10155423763702974/
We're more than insurance - we're a tech company too! Learn more about how you can use Trupanion to pay your vet directly here: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion Team DNA:
At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.