Manager, Logging at Expedia Group
Are you a leader with a passion for supervising enterprise scale platforms?
We are looking for an upbeat, collaborative, and creative individual who is passionate about the opportunity to direct a team responsible for customer experience monitoring as well as infrastructure and application logging for the worlds largest travel company! The Observability Engineering team delivers logging and metrics capabilities across Expedia Group and its portfolio of Brands.
Join our engineers and developers from around the world as we solve some of the largest e-commerce monitoring challenges in the Fortune 500 arena. Your pursuit to deliver scalable and reliable solutions will be important in our mission provide relevant operational insights from logging and customer experience data at enterprise volumes.
What you'll do
-You're a highly motivated Engineering Manager who is passionate about delivering business value by leading and growing teams. You take a balanced approach to providing mentorship and expectations while simultaneously empowering team members to be accountable and make decisions. The right candidate for this role is a strong communicator and understands the value of customer feedback in making data-driven decisions. You will:
-Lead and manage individual contributors, including ongoing training and development performance evaluations, coaching, recruiting, and disciplinary actions.
-Directly manage a team of engineers and developers in implementing high quality applications to support delivery and deployment of new business functionality.
-Use your systems thinking approach to solve process automation problems.
-Provide forward thinking engineering and release practices, resulting in products and services that are delivered with increased efficiency and stability, lower risk, and reduced customer impact.
-Develop and demonstrate detailed ownership of systems, configurations and documentation.
-Apply agile methodologies and new technology to improve productivity, quality, and system performance.
-Work closely with partners and product management to drive our product roadmap
-Make recommendations on specific aspects of the operating and strategic plans of the function or unit at the next highest organization level.
-Interact with direct reports, customers and peers to share information and improve cross-departmental processes.
Who you are
-5+ year’s development or engineering experience and 3+ years management / mentor experience.
-Experience with logging, streaming and customer experience tools such as Splunk, Elastic, Kafka, Glassbox and Opinionlab.
-DevOps focus and experience at building high-quality solutions that scale quickly and safely.
-Amazon AWS experience highly regarded.
-Knowledge of technology including Java, Python, Ansible, Chef, Terraform, CloudFormation, and general containerized methodologies using Docker and Kubernetes.
-Experience with multi-tiered system operations in high-volume, PCI-compliant transactional environments including web, application, and database operational support and services
-Strong communication, interpersonal skills and organizational savvy.
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are a global travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and bring the world within reach – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia Cruises™ and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.