Renewal Specialist, Enterprise

| Redmond

At Pushpay, we exist to bring people together by strengthening community, connection, and belonging. We are a high-octane SaaS company changing the way organizations connect and engage with their customers and stakeholders. Pushpay has seen incredible growth in the faith, education and non-profit sectors in America and around the world, changing the way churches and charities engage their communities using mobile technology while driving generosity. With a penchant for fast-paced growth, Pushpay is looking for the right people to help them keep innovating and breaking records. Is that you?

Our Values

People come first: We believe that when we put people first, an amazing product, and profit will follow.

Generosity: We go above and beyond to delight our customers. We give of our time and knowledge freely and know that big change started with small acts of generosity.

Innovation: We pursue new ways of thinking. We are not afraid to make bold moves, and strive to find new ways of solving old problems.

Excellence: We will not settle for less; average is not acceptable.

Simplicity: We do meaningful things simply. Simplicity to us implies beauty, purity, and clarity.

What you will be doing:

The Enterprise Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The MM RS is accountable for customer retention through the annual renewal process, and will work with our Customer Success Managers in serving our existing enterprise Pushpay customers to maintain their satisfaction and renewal of their next contract. This role is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Specialists are responsible for ensuring that customers are set up for success while maximizing the financial results for Pushpay.

  • Become an expert within the faith vertical and your assigned enterprise accounts
  • Manage renewal process and negotiate multi-variable contracts
  • Research and prepare engagement strategy prior to each renewal
  • Partner with CSM to develop and leverage customer relationships to improve customer experience and retention
  • Partner with CSM to grow book of business by uncovering additional opportunities within existing customers
  • Partner with CSM to drive usage and adoption and consult customers to increase successful adoption of the Pushpay platform.

Who you are:

  • 1-2 years of experience in contract negotiations, B2B sales or account management focused on customer renewals within the technology or software industry
  • Track record of success and over-achievement of quota in past positions
  • Proven ability to work in a fast paced environment. Exceptional time management, organization, and multi-tasking skills a must
  • Strong verbal and written communication skills, specifically at the executive level
  • Strong business acumen and ability to analyze data to address customer situations
  • BS/BA degree or equivalent in relevant account management experience


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you make yourself accessible to the rest of the team?

We don't have offices or walls separating us, so I sit right in the center of the team on the sales floor. This allows my reps to have complete access to me at all times. They can walk up to me or use our in-house messaging system for privacy!

Julia

SDR Manager

What are some social events your company does?

We have a lot of fun events at Pushpay! If I had to pick one, it would be our Awards Night. It's a fun night where our company comes together outside of work in a great location to celebrate our achievements. We have a lot of fun together - dinner, dancing, and photo booths. I'm looking forward to the next one!

Sally

Talent Advisor

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program
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