Senior Pricing Operations Specialist
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
ServiceNow is seeking an exceptional Pricing Operations Specialist to join our Global Pricing and Packaging Operation team. Our team executes on pricing established by our BU partners and Pricing Strategy teams and is responsible for explaining the pricing, packaging, and licensing to the sales teams. The candidate will work closely with our BU's, product readiness, CRM, and sales finance teams, gathering requirements from key stakeholders, and coordinating readiness across multiple teams.
Responsibilities
- Serving as a trusted adviser to Pricing Strategy and BU teams on operational implications of programs being considered
- Setting up SKU's and documenting pricing and packaging for consumption by our sales teams
- Answering questions from the sales and sales operations teams related to pricing, packaging, and licensing
- Identify internal process gaps and address solutions for an effective working environment
- Additional projects that help our team scale as our business grows and becomes more complex
- Responsible for maintaining, keeping current, and enhancing the process and policy documentation related to pricing and portfolio management and ensuring broad communication of the processes
Qualifications
A strong candidate will have
- 2-5 years experience in pricing operations, sales operations, or equivalent function that provides experience interacting with sales and sales operations
- Expertise in understanding technical details and designing solutions to meet business needs
- Excellent verbal and written communication skills, particularly a demonstrated ability to simply communicate complex requirements
- Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable and risks are managed
- Ability to collaborate and work cross functionally across many functional teams
- Prior experience handling multiple projects in a fast-paced environment
An ideal candidate will have
- Experience with pricing operations, including setting up SKU's and answering pricing related questions from sales teams
- Prior experience using the ServiceNow platform
- Project Management experience
This role is ideal for someone unafraid of getting into details and understanding complexity. The role is a "guts of the system role" that serves as a great introduction to ServiceNow.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.