Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Talent Insights Team

The Talent Insights Team leverages data to help leaders and other stakeholders across ServiceNow make better decisions about people. We are passionate about making ServiceNow an incredible place to work for every employee and helping ServiceNow achieve its mission. We believe leveraging data will help us make better decisions about our most important resource, our talent.

The Role

You will play a lead role in managing our employee survey operations—from survey intake and administration, to coordinating with internal partners and external vendors to ensure success as we implement our employee survey strategy. Your work as a member of the Survey Center of Excellence will help drive our effectiveness at using the Voice of the Employee to ensure that ServiceNow continues to be a great place to work and continues to improve the employee experience and operations in line with company core goals and values. 

Responsibilities:

• Staff intake of requests related to employee surveys and resulting insights 

• Apply content design and survey framework skills to help ensure high functionality and usability across survey implementation

• Manage employee survey launch operations with minimal guidance 

• Carry out project manager and administrator responsibilities along prioritized survey programs and tools (overseeing survey projects from start to finish) 

• Coordinate cross-functionally and with survey vendors to implement new survey workflows 

• Partner with HR centers of excellence to scale core employee survey programs (including overseeing operations, reporting, and training other staff, as needed) 

• Play a supporting role in regular metrics reporting and insights delivery out to key business stakeholders 

• Serve as a member of our enterprise Survey Center of Excellence, implementing surveys in a manner consistent with our enterprise polices, but also with a focus on improving survey workflows, documentation, efficiency, and impact—while protecting employee data privacy and building employee trust 

Qualifications

In order to be successful in this role, we need someone who has:

• Bachelors’ degree in a field related to survey research (e.g., Social Science, Statistics, I/O Psychology) preferred 

• Content domain experiences related to employee surveys and/or user experience design 

• 3-5+ years of related professional experience, with at least 2 years of relevant experience related to project management in HR / survey administration preferred 

• Strong analytical, communication, problem-solving skills, with demonstrated ability to work both independently and as part of a team 

• Ability to initiate and drive projects to completion with minimal guidance

• Expertise in Excel, with past experience administering survey platforms (e.g., Qualtrics, Culture Amp), and leveraging HRIS data highly preferred 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.