Technical Solution Specialist

| Seattle

About SkyKick

SkyKick is a fast-growing pioneer in the cloud market and has won numerous awards from Microsoft Partner of the Year to Red Herring Top 100 North America.

Our mission is to build SaaS products that solve the IT industry's cloud challenges. Our products are 100% focused on the IT Solution Provider partner channel.

Over 20,000 IT partners worldwide use SkyKick to build more successful cloud businesses, using the platform to more easily move, backup, and manage their customers in the cloud.

We love the new scale opportunities that come with our growth and would love to share this amazing journey with more passionate people!

About the Role:

The Technical Solutions Specialist is responsible for providing technical and functional oversight and solution implementation guidance and light software development across multiple projects simultaneously, ensuring high quality and consistent delivery. Projects will largely focus on technical integration between partner marketplace / commerce platforms and SkyKick’s products leveraging SkyKick and partner APIs.

The Technical Solutions Specialist will gather functional and technical solution requirements, create end-to-end process designs leveraging SkyKick best practices, and both perform light software development & testing as well as advise partner development teams and support their end-to-end integration development and testing.

Additional responsibilities include taking a lead role in prescribing SkyKick delivery and integration best practices and educating the team on these best practices. 

About You / Key Skills:

  • You have a passion for Customer Success
  • You have managed and executed RESTful API integration development projects
  • Familiarity with a variety of application layer networking protocols (HTTP, SMTP, DNS, IMAP, POP3, etc.)
  • You have experience with Service Oriented Architectures (SOA)
  • Technical project management experience
  • Experience with Office365 (preferably full-suite) and SaaS applications
  • Experience with Microsoft PowerShell, preferably with exposure to software development
  • Customer focus, comfortable at operating at different levels in IT-savvy environments (e.g., can work with engineers, line managers, product managers, etc.)
  • Familiar with prototyping and related presentation tools (e.g, InvisionApp)
  • Presentation skills & training experience
  • Ability to contribute to proposals, high level designs and systems documentation
  • Software development and technical consulting background strongly preferred
  • A BA or BS degree in computer science, engineering, or related field is preferred, 7+ years of experience in technical solution delivery of software or services in the technology market segment or equivalent
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • Microsoft StackLanguages
    • Microsoft SQL ServerDatabases

Location

We sit in Lower Queen Anne, blocks from the Space Needle and steps away from the Queen Anne Beer Hall.

An Insider's view of SkyKick

What are some social events your company does?

We work hard, play hard. Leadership recognizes the unique contribution each employee makes at SkyKick, which is why throughout the year our employees and company success are celebrated and thanked with various social events, happy hours, and holiday events. My favorite has to be our Summer bash.

Mary-Kelly

Event & Community Marketing Manager

What does your typical day look like?

I enjoy the variety of work that comes with being a full stack developer. One day I’m implementing elegant user interfaces along side our design team and another day I’m squeezing memory optimizations out of a distributed microservice.

Matt

Software Engineer

How has your career grown since starting at the company?

When I first joined SkyKick in 2015 I was hired as an Agile Consultant to help figure out a flexible process for software development. Fast forward to today, I am the Director of Engineering- QA- where I oversee Quality Assurance, Agile Coaches and the release process.

Stacey

Director of Engineering - QA

What kinds of technical challenges do you and your team face?

Because every migration project is unique, partners can run into challenges and complexities with unfamiliar migration scenarios. Helping partners identify, prepare for, and resolve potential issues with these migration projects can be challenging, but is always the most rewarding part of what we do.

Sarah

SkyKick Account Manager (SAM)

What are SkyKick Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% paid premiums for the employee
Retirement & Stock Options Benefits
401(K)
Company Equity
Yes you are an owner!
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Transit reimbursement up to 200.00/month OR Paid Parking
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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