Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary

As Head of Claims, you will report directly to the Chief Financial Officer and will oversee a team of nearly 300 globally. Your teams will be responsible for medical records collection and invoice payment to veterinary practices and members. We're looking for a top-tier leader with a strong track record of leading fast-paced, ambitious teams to success. You will be a data-centric, analytical and technologically-minded figurehead with a passion for developing new and improved processes and working cross-functionally. Does this sound like you?!

Key Responsibilities Include

• Oversee all teams which collect medical records and pay veterinary invoices and work closely with the Data Science and Technology teams which use machine learning to automate a portion of payments
• Analyze and interpret data, identify trends, and generally use data to inform key strategic business decisions
• Represent the claims department for Trupanion and act as a true partner with key business functions (namely conversion, member experience, analytics, IT, finance and legal)
• Work cross-functionally to drive key initiatives such as member retention and conversion through a differentiated member experience at enrollment and at the time of a claim
• Develop core talent in the claims teams with special attention on individual team growth and fulfillment
• Utilize technology and data science to drive efficiencies within the claims process, including using our technology advantage to provide third party processing services in the future
• Oversee an expanding budget with a focus on driving and increasing efficiencies and team fulfillment

Education, Registration & Certification:

Bachelor’s degree in Business, Operations, or related field.

Experience

• 10+ years of team leadership experience
• Experience in a fast-paced environment with a proven track record of success
• Experience leading and motivating large teams (with many remote workers), focusing on people development
• A record of process improvement, particularly in partnering with technology teams to change processes, provide a differentiated experience, and drive efficiencies
• Deep understanding of change management
• Data & analytics mindset– experience making decisions informed by data
• Ability to create and operate within a departmental budget
• Experience in animal health is a plus

Benefits and Perks:

• Bonus opportunities
• Full medical, dental and vision benefits at no cost to the employee
• Four weeks paid time off
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly and fun office environment
• Free dog walking services for office pets during business hours
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/

Things We Value

• Caring: We care about each other.
• Adhocracy: An adhocracy is intentionally ‘adhoc’ instead of bureaucratic. Adhocracies value the ability to adapt quickly, flexibility and employee empowerment.
• Trusting: We trust one another with information
• Sincere: We do what we say and say what we mean.
• Devoted: We love pets.
• Original: We are innovative and fair.
• Genuine: We are free to express our true selves.
• Simple: Simple is better.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.