Platform Operations Associate Engagement Specialist (Remote)

| Remote
Employer Provided Salary: 70,000-105,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike Services is seeking an Engagement Associate Specialist who is responsible for all aspects of assigned Operational Support projects including the initial customer engagement, kickoff, resourcing, ongoing project management, reporting, engagement wrap up, and sales hand off. This role will also work closely with other internal groups such as Support, Customer Services, Sales, and Product Engineering to coordinate efforts as relevant to advocating for customer needs. Additionally, this role will also assist with the management of partner relationships, resources, and technical vetting.
What You'll Do:
Customer Engagement activities may include:

  • Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes
  • Anticipate customer needs for Platform Operations by staying abreast of new CrowdStrike technologies and incorporating this into the customer journey
  • Manage customer projects both directly and as a project leadership role
  • Perform engagement processes such as the project kickoff, customer reach out and scheduling, resource coordination, cross team communications and project wrap up process
  • Perform the project kickoff covering technical implementation, configuration, and troubleshooting assistance overviews with the deployment of the CrowdStrike Falcon platform and associated applications
  • Work with customers and internal CrowdStrike teams to identity key issues, facilitate solutions and communicate with all parties to resolution
  • Work closely and collaboratively with Platform Operations team to develop customer facing collateral
  • Lead skills workshops for the Platform Operations team


What You'll Need:
Bachelor's degree in Business Administration, Information Technology, or related discipline, and 2 years of experience performing IT deployments or managing customer engagements in an end user/customer environment, as well as experience with the following:

  • Strong understanding of customer engagement concepts
  • Ability to communicate and build collaborative relationships
  • Excellent customer service
  • Creative, critical and problem-solving skills
  • Expert time management and organization skills, ability to effectively manage multiple tasks over multiple projects at once
  • Manage the Agile methodologies and continuous improvement program
  • High level of attention to detail
  • Highly driven and ability to persist with projects
  • Proactive and thorough ability to manage work and prioritize customer projects
  • Ability to use data driven process to identify improvements to the customer engagement process
  • General understanding of IT and security technologies
  • Proficient in the use of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
  • Experience with presenting technical content to various audiences
  • Broad experience in computer and network systems security
  • Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
  • Proactive and thorough ability to manage work and prioritize customer projects
  • High level of motivation; self-starter; results driven


Experience in the following areas preferred:

  • Customer Engagement Certifications: PMP, CCXP
  • CrowdStrike Certifications: CCFA, CCIS and CCCS
  • CRM: Salesforce, JIRA, Asana
  • Office Tools: Microsoft suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Forms)
  • Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
  • Operating Systems: Windows, Linux, Mac
  • Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
  • Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
  • Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
  • Database: SIEM, MSSQL, Splunk, LogScale
  • Identity: Identity, Active Directory, Azure-AD, SSO
  • Cloud: AWS, Azure, and GCP


#LI-Remote
#LI-DL1
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration


We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $75,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:06-05-2024

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

Location

Kirkland, WA

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Competitive 401(k) plan.
401(K) matching
Company equity
RSU's are available as part of employee compensation.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
We offer pre-tax commuter benefits.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

More Jobs at CrowdStrike

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about CrowdStrikeFind similar jobs like this