ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA
Remote

Associate Program Manager - Services at ServiceNow

| Remote
Sorry, this job was removed at 11:20 a.m. (PST) on Wednesday, January 19, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
  • Collaborate with Sr. Program Manager to implement and socialize Services Partner Program strategy and roadmap with key stakeholders
  • Drive Services Partner Program annual and ad-hoc policy updates which incorporate cross-functional input and objectives
  • Identify needed enhancements and capabilities to help drive participant partners adoption and growth
  • Implement Services Partner Program and drive program execution and implementation
  • Drive conversations with senior ACE, Operations, IT and Marketing leaders to define program strategy and measurable benefits and KPIs
  • Engage and collaborate with all stakeholders, including internal teams partner marketing, legal, enablement and participant partners
  • Collaborate with Sr. Program Manager to develop and deliver Services Partner Program messaging to partners
  • Collaborate with Sr. Program Manager on Quarterly Business Review covering all aspects of the Services Partner Program


    Qualifications
    In order to qualify for and be successful in this role, you should have:
    • Bachelor's degree or equivalent practical experience
    • 3+ years' experience implementing and delivering services partner programs inside and outside the organization
    • Demonstrated ability to interact in leadership meetings with senior leaders
    • Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
    • Strong people skills, with distinctive ability to motivate and influence people in a heavily matrixed organization
    • The ability to implement program/project management
    • High energy level and a "can do" attitude
    • Effective time manager, capable of developing the strategy and delivering/executing on the tactics on multiple projects, on time and on budget
    • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
    • Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization
    • Experience driving successful services programs and influence in a "win as a team" environment
    • Plus: Experience in working with partner ecosystems, including account and product management teams
    • Plus: Experience in a professional services for a SaaS organization
    • Plus: Field experience working with Sales/Customer Outcomes/Support teams

    Additional Information
    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
    See More
    Apply Now
    By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

    Where we are

    We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!
    Previous
    Next

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
    Friends outside of work
    Eat lunch together
    Daily sync
    Open door policy
    Open office floor plan
    Diversity
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Employee Stock Purchase Plan
    Purchase company stock at a 15% discount semi-annually
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Work remotely on occasion as needed.
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    ServiceNow offers unlimited paid vacation time starting at Day 1.
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    On-site!
    Casual Dress
    Commuter Benefits
    Pre-tax contribution plan for commuter expenses.
    Company Outings
    Site social activities periodically
    Game Room
    Stocked Kitchen
    Happy Hours
    Steps away from awesome restaurants and bars.
    Parking
    Free parking
    Pet Friendly
    Professional Development Benefits
    Tuition Reimbursement
    Up to $5,250 reimbursed annually for qualified expenses
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Online course subscriptions available

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

    Juan

    Software Developer

    What does your typical day look like?

    There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

    Mica

    Business Systems Analyst

    How does the company support your career growth?

    It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

    Christian

    Account Executive

    What’s the vibe like in the office?

    ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

    Melanie

    Senior Manager, Global Sales Development

    More Jobs at ServiceNow