Clinic and Patient Support Program Manager

| Seattle
At 98point6, our mission is bringing technology and medicine together to reinvent primary healthcare. You’ll collaborate with multiple teams, work across disciplines, encountering and conquering many challenges that are new and exciting. Each day you’ll be working towards profoundly transforming primary care.
Your Role and Impact
You will be planning, scheduling and evaluating the twenty-four hour nationwide operations of a fast-paced virtual health clinic, while ensuring our services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements. You will be instrumental in creating tools to support our multistate licensed physicians and will work closely with the clinical team to ensure a positive patient experience and commitment to results. 
Responsibilities
  • Manage daily clinical operations tasks including time sheet approval, payroll reports and scheduling
  • Update clinician wiki and ensure compliance with all operational standards, guidelines, rules, regulations, policies and procedures
  • Work with Clinical Operations Manager to develop optimal 24/7 clinician staffing, in line with patient volumes and business objectives
  • Assist in development and management of clinical operations Key Performance Indicators
  • Conduct retrospective analysis of patient visits
  • Support clinicians with tasks such as prior authorizations, ordering labs, resulting labs, direct patient follow-up regarding care or condition and identifying needed resources
  • Work closely with clinical operations, clinical research, product and commercial teams to provide comprehensive support to patients via externally-facing tools and resources
  • Create operational workflows to support commercial and marketing teams for engagement events
Requirements
  • 3-5 years in a fast-paced office setting handling a high volume of operational work
  • Minimum 1-2 years of experience in a primary care or outpatient clinic setting
  • BA/BS preferred
  • Customer service experience preferred
  • Succinct and professional written, verbal and interpersonal communication skills
  • Superior attention to detail

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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    • FlaskFrameworks
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    • AWSFrameworks
    • ServerlessFrameworks
    • DockerFrameworks
    • JenkinsFrameworks
    • MySQLDatabases
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    • DynamoDBDatabases
    • Google AnalyticsAnalytics
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    • IllustratorDesign
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    • PhotoshopDesign
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    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • TuneCMS
    • SalesforceCRM
    • SendGridEmail

Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Clinical Operations Program Manager

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The Legal and Regulatory team at 98point6 is critical to setting strategy for the company. 98point6 must navigate a highly regulated space, so we work in exciting cross functional teams with engineers, product, marketing, and clinical operations to guide the company.

Tori

General Counsel

What is your vision for the company?

Our mission is to make primary care accessible and affordable, inspiring early and frequent use, leading to better overall health and material cost of care savings.

Robbie

CEO

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k, and fully stocked kitchens. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
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