HI Business Owner - Strategic Enablement (Now on Now)

| Kirkland

This position reports to: HI Global Transformation Director

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

About this Role:

We consider ourselves to be Customer Zero, the first enterprise to implement ServiceNow innovations before we make them available to the public. We call this Now on Now. ‘HI’ is ServiceNow’s customer-facing application to obtain service & support. HI supports 56,000 customer administrators, 11,000 partners, and 160,000 community members. We use our own world-class solutions to improve the way our customers and employees work. This role supports our ability showcase the value of using ServiceNow to prospective & existing customers (Now on Now). Through consistently evaluating product roadmap, adherence, best practice & value we support our sales organization with content that showcase’s potential to customers.

What you get to do in this role:

  • Consistently evaluate HI’s alignment to our Product features and maintain collateral
  • Through product roadmap discovery raise feature value/gaps to HI owners
  • Analyze & report on value & KPI’s for continuous business improvement
  • Work with our executive ‘Now on Now’ team/s to provide latest state & stories
  • Work with our Marketing team to support multi-channel content creation
  • Engage with Sales leadership to support their understanding of our Now on Now story
  • Advocate HI’s ‘Now on Now’ story to Customers via EBC’s & user groups
  • Support customer awareness and adoption of services provided on HI

In order to be successful in this role, we need someone who has:

  • A strong ability to work multiple relationships internally and externally
  • High competency in Information Technology and cloud software
  • A passion for customer experience & customer success
  • Experience working with Sales & Marketing executive leadership
  • Creative with content creation (solid draft standard)
  • Ability to define strategy beyond short/mid-term
  • Correlate business pain to best practice
  • Driven and excited by a fast-paced, high growth environment

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.
4400 Carillon Point, Kirkland, WA 98033

Insider's spotlight

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

At ServiceNow, we believe that a life well-worked is critical to a life well-lived. And we believe in the power of the individual to achieve amazing things.

Our employees are united in the desire to be part of a company that has a long-lasting, positive, global impact. They get their voices heard and have the satisfaction of seeing their hard work brought to life.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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