Job Duties

• Manage a portfolio of ~150-175 customers through the stages of the standardized Avalara implementation process.
• Assist customers in planning their implementation of Avalara’s tax automation suite to support their business processes and industry best practices.
• Track key aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions.
• Update internal implementation tracking systems in a timely and accurate manner for cross-departmental visibility and reporting.
• Support customer success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines.
• Provide training and end-user support during customer onboarding.
• Follow established implementation standards and operating procedures.

Qualifications (absolute must haves walking in the door)

• Thrive in a fast-paced customer service environment, managing a large portfolio of active customers through their implementation process. Organization and the ability to balance multiple clients and varying needs is critical to this role’s success
• Goal-driven and self-motivated towards continual improvement in knowledge, efficiency, productivity and customer service. Implementation Specialists are measured on a combination of the number of projects successfully completed per month and the quality of the implementation.
• Strong communication skills. An Implementation Specialist must quickly evaluate a customer’s abilities and adapt instructions and training accordingly.
• Strong team collaborator, believing that the success of the group is as important as individual success.
• Flexibility, welcoming growth and change.
• Personify the Avalara Success Traits: Urgency, Simplicity, Curiosity, Adaptability, Optimism, Humility

Preferred Qualifications (great to have but not absolutely necessary)

• This is where you shoot for the moon
• If the candidate has all of these including the basic qualifications almost a guarantee hire
• If they have the basic plus one or more of the preferred they will stand out

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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