Onboarding Manager, Enablement

| Seattle
Outreach is the leading sales engagement platform and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Onboarding Program Manager, Field Enablement to build out and deliver a world-class onboarding program to equip our revenue teams with the right skills, knowledge, process, and enablement tools to maximize sales growth and customer success impact from day one. Your success will be measured by the overall business impact of our onboarding program, feedback from key stakeholders/participants, and deployment of a strategic, data-driven and at the same time empathetic approach.

This position is based in Seattle, reports to the Field Enablement Lead and is characterized by the following responsibilities:

  • Assess our existing onboarding programs across sales development, sales, customer success, and professional services and develop a strategic plan
  • Develop a strategy for connecting our various onboarding programs into a fully realized revenue onboarding program
  • Oversee converting in-person onboarding program into a blended online experience
  • Partner with Sales Development, Sales, Customer Success, and Revenue Operations to build out highly scalable revenue onboarding program
  • Set clear onboarding goals and metrics for sales development, sales, and customer success roles
  • Design a dynamic learning experience that directly leads to our ongoing learning and coaching programs
  • Partner with other content owning and producing stakeholders to ensure all onboarding content is up to date, easy to use and relevant for our key audiences
  • Identify and implement a new tool or platform for managing our onboarding program
  • Develop online onboarding courses and support materials in partnership with the Enablement Team
  • Own the ongoing strategy for providing a world-class onboarding experience across our revenue teams

Qualifications

  • Bachelor’s degree in psychology, marketing, business, education or equivalent experience 
  • 3-5 years of onboarding experience in SaaS organizations with increasing influence and responsibility (sales or success onboarding preferred)
  • 3-5 years of online training experience (delivery and instructional design a plus)
  • Successful history of customer first, result-orientation and ownership
  • Ability to synergize business acumen with our GTM strategy and distill into exciting learning experiences
  • Exceptional communication skills and successful history of cross-functional collaboration
  • Flexibility and ability to adjust on the fly to new business demands and changing environments
  • Experience in fast-paced environments managing onboarding programs for customer-facing teams
  • Startup experience a plus

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off 
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

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Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Outreach offers amazing groups such as OWN (Outreach Women's Network), Gals & Sals, and a Diversity & Inclusion committee that offer networking and development opportunities, and host fun events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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