ExtraHop’s Solutions Architecture team is very different from many other post-sales services practices—we focus on outcomes and customer success rather than racking up billable hours. As a Practice Manager on our Solutions Architecture team, you’ll play a critical role in the success of our customers, products, and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Practice Manager at ExtraHop, you will never be bored again.

Duties and Responsibilities

•    Provide leadership and guidance to a small, distributed team of Solutions Architects
•    Build out ExtraHop’s Central-Region Solutions Architecture team and their capabilities by hiring SA’s to complement the existing team
•    Act as a player/coach while growing each Solutions Architect’s skills and capabilities
•    Align work from our clients to the team's interest and aptitude
•    Assist your team with conducting deep technical and business discovery sessions with Fortune 500 customers and develop creative solutions to challenges uncovered.
•    Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
•    Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.
•    Conduct hands-on learning sessions with key customer personnel.

Qualifications and Experience

We’re looking for a Practice Manager who can help us grow to the next level as a company. As a starting point for this position, you’ll need the following background:

•    Bachelor’s degree or equivalent experience in computer science, engineering, or information technology
•    Minimum of 4 years of experience in Information Technology, particularly networking and systems administration
•    Experience leading a customer-facing team; excellent interpersonal skills
•    Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS)
•    Familiarity with principles of internetworked applications and related technologies (HTTP, databases, caching, distributed systems, etc)
•    Exposure to scripting languages such as Python and JavaScript
•    Excellent written communication skills
•    Independence, motivation, and desire for practice ownership

ABOUT EXTRAHOP

ExtraHop is an enterprise cyber analytics and performance monitoring company helping the world’s leading organizations understand and secure their entire environment from core to edge to cloud. Our breakthrough approach to analytics and machine learning helps our customers investigate threats, ensure the delivery of critical applications, and secure their investment in the cloud, resulting in 95% faster threat detection and reducing unplanned downtime by 86% while providing the best possible customer experience.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been named toWealthfront’s Career-Launching Companies list for the last four years, and JMP Securities put ExtraHop on its2018 Super 70 List as one of the most strategically positioned private companies in the cybersecurity industry. Credit Suisse recognized ExtraHop as a member of its inauguralDisruptive Technology Recognition Program, and SC Media named ExtraHop a2019 Industry Innovator for enterprise network traffic analysis.

With well over $100 million in bookings in 2018, and 10x growth in security, the opportunity with ExtraHop has never been greater. Are you ready to rise above the noise?