Principal Success Architect at ServiceNow

| Remote
Sorry, this job was removed at 8:48 a.m. (PST) on Tuesday, October 27, 2020
Find out who's hiring in Seattle.
See all Project Mgmt jobs in Seattle
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The Role

The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-2 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients.

An ideal candidate will have achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

  • Servicing 1-2 VLE/LE accounts
  • Develop strong executive relationships with CIO, CFO, CHRO and business leaders
  • Understand business objectives and develop customer roadmap
  • Define, realize, and benchmark business value
  • Define and execute winning co-delivery models
  • Develop relationships with ecosystem partners
  • Develop implementation strategies and readiness process to accelerate time to value
  • Establish delivery operating model governance
  • Maintain account level relationships for clear value proposition within the account
  • Participate in account delivery governance
  • Advocate/champion ServiceNow’s best practices
  • Contribute thought leadership on how advisory, expert services, and Co-Delivery can be optimized
  • Deliver high customer sat metrics for assigned accounts

In order to be successful in this role, we need someone who has:

  • BA/BS or equivalent
  • An active security clearance is preferred
  • Minimum 7 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
  • Proven track record of success at F50-500 accounts
  • Understanding of issues and imperatives driving digital transformation across industry
  • Depth in digital transformation design, implementation, and management
  • Deep expertise in one industry, “minors” in one or two additional industries
  • Middle and back office functional experience
  • IT, HR, and GBS Transformation experience
  • Strong executive relationships with CIO, CFO, CHRO and business line leaders
  • Experience identifying business objectives and solving business challenges
  • Experience serving as part of a key client account leadership team
  • Track record of expanding offerings with clients
  • Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
  • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSIs
  • 5+ years large program experience (multi-tracked, OCM)
  • Experience owning outcomes/accountability to a CxO position
  • Co-Delivery experience with Big 4, large SIs
  • Knowledge of ServiceNow- minimal, ideal is knowledge and experience with multiple ServiceNow product suites

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
More Jobs at ServiceNow41 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Internships
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Operations
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Data + Analytics
new
Kirkland
Data + Analytics
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Data + Analytics
new
Kirkland
Developer
new
Remote
Project Mgmt
new
Kirkland
Developer
new
Kirkland
Data + Analytics
new
Remote
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs