Program Manager

The Program Manager is responsible for coordinating across multiple Expedia teams to ensure the delivery of complex tax and fee; pricing, regulatory, and compliance programs and projects. This role requires the ability to understand all facets of Expedia's business as well as teams and processes across the organization in order to execute effective solutions across the various functional areas.

What you’ll do:

• Ability to lead several projects, with multiple teams, across multiple time zones

• Work with the organization to define the project scope, resources, track and plan for delivery

• Lead and participate in all project lifecycle phases including project planning, discovery, development, testing, release, and post-release

• Ability to identify risks and issues while developing develop contingency plans throughout the project life cycle

• You will collaborate with internal business teams, affiliates, and users, facilitating and documenting project and communication plans

• Provide ongoing tax and fee expertise and support while troubleshooting issues.

• Provide ongoing communication of status and risks to management internally as needed and garner support for changes in scope, schedule, or budget

• Lead project meetings focused on status reporting, problem resolution, feedback, and fostering open communication within the team on project planning and execution

• Develop an in-depth understanding of PQC business model and operations

• Work with several teams across matrixed areas of EG and influence teams to drive accountability for project outputs, on time and on budget

• Lead communications on project status across key partners

• Build and cultivate critical relationships with internal partners

• Help technical and operational teams to problem solve to resolution

• Ensure stable and efficient execution of all functions across Marketplace and Yield Management by working closely with business partners to drive adoption and implementation of processes and programs

Who you are:

• Bachelor’s degree required; MBA preferred

• 3+ years of project/program management experience

• 5+ years’ experience in the technology sector

• Excellent problem-solving skills and technical acumen

• Detail oriented, yet able to look at a wide array of choices & identify what truly matters

• Bias for results and decision making vital to address bottlenecks, manage critical issues that arise, anticipate and make tradeoffs, and encourage behavior to maximize business benefit

• Proven record of navigating a complex yet fast-paced organization with a variety of teams working from multiple global locations.

• Ability to handle multiple priorities with a high degree of flexibility and accountability

• Strong analytical and critical thinking skills combined with excellent written and oral communication skills

• Effective listening and consultative skills

• Ability to work occasional nights and weekends as dictated by project timelines and demands

• Project management experience working with agile development teams in a fast-paced environment

• High degree of competency with project management and methodology including scoping, issue & risk identification, general management, tracking dependencies, user acceptance testing, and communication of overall project status

• Experience of working with product management teams, including coordination of multiple internal workstreams including development teams, marketing, sales, finance, customer support, legal and analytics

• Ability to facilitate the resolution of exciting business/technology problems

• Experience working cross-functionally to drive the high-level solutions as well as resolve lower-level operational issues when needed with experience translating between business and technology

• Knowledge of travel industry preferred and previous experience with travel technology products and operations strongly desired

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you!

Why join us: 

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.   

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

*LI-NL1

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.