RN- Behavioral Health Clinician- Government Solutions (Registered Nurse) at Accolade

| Seattle
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Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. 

Job Description

As an Accolade Behavioral Health Clinician, you will be a trusted go-to resource who helps our beneficiaries with any issues related to their mental health / substance abuse needs or behavioral health benefits. You’ll have the opportunity to help beneficiaries get the right care at the right time… no problem is too big or too small. 


A day in the life…

We do lot of great things over the phone and through digital technology- you’ll answer inbound calls and messages, and place outbound calls and digital messages to connect with beneficiaries in the way that works best for them.

  • Be a trusted source > Building trust builds relationships > Building relationships enables you to ask deep rooted questions > Asking deep rooted questions enables you to influence care decisions
  • Conduct behavioral and clinical assessments to identify an individual’s behavioral and clinical needs in a holistic manner
  • Become knowledgeable on our beneficiaries’ employer-sponsored benefits so you’re able to answer questions around medical/behavioral benefits, claims, care coordination and other complexities of the healthcare system. This will include explaining complicated behavioral health and benefits terms in plain language
  • Educate individuals on appropriate care, and settings for their behavioral healthcare needs
  • Assist individuals to understand diagnostic tests, test alternatives, costs, risks, treatment options, preparing for hospital admissions, inpatient stays and discharge
  • Interface with beneficiary’s health plans to facilitate coverage and care decisions, and direct individuals to facilities, agencies and specialists for care, work with beneficiary-appointed delegates and interface with providers to coordinate care
  • Get a holistic view of who our beneficiaries are, understand what’s important to them and provide options so they can make an informed decision about their true care needs
  • Educate and empower our beneficiaries so they’re able to confidently navigate the healthcare system and their TRICARE benefits – getting the right care at the right time is important
  • Advocate for our beneficiaries who can’t advocate for themselves
  • Do the legwork when needed to make the cumbersome feel easier and speak in plain language with our beneficiaries
  • Be comfortable to be uncomfortable
  • Be the go-to person on your team and with your beneficiaries because of who you are and how you do it
  • Master the ability to collaborate with team members to deliver best possible service experience to our beneficiaries
  • Have the ability and capacity to accept and implement feedback… being agile is essential for success
  • Making Accolade the best place to work in the world is an “all in” job. Our Behavioral Health Clinicians are involved in Employee Resource Groups, Spirit Committees and other projects as they gain tenure in the organization.

Qualifications

What we are looking for…

  • Hold a current/active RN License 
  • Minimum of 5 years as a registered nurse in a behaviroal health setting 
  • Computer strength is a MUST – you’ll be listening, talking, typing – all at one time
  • Be an empathetic critical thinker – there are no scripts here – speak with your mind and heart, be able to think outside of the box on a large variety of topics from depression to detox!
  • Ability to pass Federal Government background check
  • A clinicial looking for a challenge and to help build/define a new business unit within Accolade
  • Experience with TRICARE a plus

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

*All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

Located in the heart of Downtown Seattle we're steps away from all the city has to offer (sweeping views, restaurants, public transportation, etc.)

An Insider's view of Accolade

What’s the vibe like in the office?

Someone in our office hacked into the white noise machine speakers and installed a Slackbot to play music from Spotify where anyone can add to the queue. We start it every Friday afternoon and it's amazing.

Ben

Sr. Director Product Management

What does your typical day look like?

We’re talking to people who are searching for ways to create value both for their employees and for their cost centers. Normally, in other companies, you are pitching something that either saves time or money. Here, we are spreading the word about something that can profoundly change or save lives. Who wouldn’t want to do this kind of work?

Lyndi

Sr. Demand Marketing Manager

How has your career grown since starting at the company?

Nothing beats the culture here. You have people who can help you grow and contribute to the best of your abilities- that is the best thing about Accolade. I started as an Intern and now am a Business Intelligence Developer!

Akshay

Business Intelligence Developer III

What is your vision for the company?

We have an opportunity to change the way consumers experience the healthcare system that's really not working in their favor. Healthcare is complicated, anxiety-creating, and it's too expense. Our service has an opportunity to make life better for the consumer, drive costs down for the business, and actually make people healthier.

Raj

CEO

How do you collaborate with other teams in the company?

I love how cross-functional Business Development is, because it allows us to work with so many different constituents across the business. Accolade is a talented yet humble team, where trust in each other is paramount. In this culture, I watch people to reach their greatest potential without feeling alone in the face of exciting challenges.

Jennifer

Sr. Director Business Development

What are Accolade Perks + Benefits

Culture
Volunteer in local community
We are encouraged to volunteer through a variety of company sponsored events, such as A Day On, Not a Day Off, our annual MLK Day of Service and by using our additional PTO day of volunteerism.
Partners with Nonprofits
Eat lunch together
Intracompany committees
We have spirit, wellness, philanthropy, and recognition committees which are cross-collaborative throughout the entire company.
Daily stand up
Open door policy
From our CEO, across to the rest of the org, not a single personal office exists in any Accolade location- we have open facilities ripe for cross-collaboration.
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
We have a homegrown idea management program called "Bold Ideas," a team who owns the "Innovation Loop" roadmap, as well as various Designathon and Hackathon activities.
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We empower each other by creating an inclusive environment & living our values out loud. We embrace differences & value diversity of thinkers & thought. We are Accolade & we are changing healthcare
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We also offer an option to add a Health Savings Account (HSA).
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks