About the team:

Convoy Go is a drop & hook marketplace that allows any carrier or owner-operator in the U.S. to start hauling pre-loaded trailers -- and to operate at the same level as large asset-based carriers. Drop & hook shipments (pre-loaded trailers) currently represent the majority of Fortune 500 company shipments. To date, most of these shipments have been serviced by large asset-based carriers. Convoy Go enables any carrier or owner-operator in the U.S. using the Convoy app to operate at the same level as large asset-based carriers, in terms of fleet utilization, service levels, and access to shipments. With its drop & hook marketplace, Convoy Go creates a seamless “grab and go” system, where carriers simply bring their power unit (a truck’s engine and cab), pick up a pre-loaded trailer, and hit the road. To accomplish this, Convoy Go leverages its Universal Trailer Pool, a nationwide pool of Convoy-managed trailers that can be used by any driver in Convoy’s network, with no rental fees. Learn more about Convoy Go

Fleet Care is a critical business function within the Convoy Go organization. We strive to lower trailer maintenance cost and increase our uptime, while also improving customer experience (carrier and shippers). The team is also responsible for reducing instances of trailers going out of network.  We ensure that carriers and shippers have a positive experience when interacting with our programs and partner with product and engineering when needed to drive technological solutions. 

About you:

As a Senior Program Manager on the Fleet Care team, you are responsible for managing the performance of Fleet Care, working closely with partners within Convoy Go to create/define processes, and operationalizing tasks to the vendor team. As a key leader, your stakeholders will include senior leadership, account management, customer experience, product and engineering. You are a strategic, data-driven leader who loves building, sustaining, and scaling new ideas and programs that are valuable for our customers and Convoy.  You enjoy partnering cross-functionally and can work with employees across Convoy and at all levels to build and align on a vision, secure buy-in, effectively collaborate throughout the journey, and bring the best out of others every day.  You’re a leader that is results-oriented, both for the business and for your customers. You’re great at experimenting with new solutions, assessing success, and choosing the right strategy for big investments based on data.  

You will:

• Lead: Driving the vision, urgency, and impact of a key Convoy initiative -  you are able to own and drive multiple programs and vendor relationships to drive the strategy and execution of this key business unit.
• Just do it attitude:  You have strong operational mindedness and can drive concrete programs and an ability to excel in a dynamic work environment as an early member of a growing team.
• Communications:  You have excellent written and oral communication skills.  You clearly communicate goals, issues, and status to all stakeholders and partners - both internal and external.
• Judgment: You can assess costs, benefits, and risks to your programs. You can identify and respond to risks and high-priority issues rapidly and effectively.
• Influence: You drive effective teamwork, collaboration and commitment across multiple disparate groups with competing priorities.
• Fluency with data: You love working with numbers and can draw insights and actions from them, unlocking both incremental and large operational improvements. Excel, SQL and/or similar data analysis experience. 
• Serve as the primary liaison between Convoy and a team of outsourced vendors who execute Fleet Care operations while taking the lead role in collaborating with cross-functional teams to develop and execute initiatives to constantly exceed our customers’ expectations.
• Actively participate in vendor performance management through owning business reviews, quality audits, and check-ins with vendor team leadership.
• Define metrics in a rapidly growing and ambiguous environment and hold both internal and external teams accountable to results.
• Partner with product and engineering to automate and simplify current manual business processes.
• Deliver key business outcomes, in both performance against metrics and gains in efficiency.
• Develop scalable solutions and key performance indicators to monitor operations performance. Perform complex data investigation to identify opportunities and inform priorities. 
• Drive organizational, product, and process improvements.  Design and execute complex experiments to test new operational processes and best practices. 
  

We’re looking for someone who has:

• Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
• 5 to 10 years professional experience in operations, supply, logistics, or similar fields
• Experience leading high performing teams and helping them reach their full potential
• The tenacity to roll up your sleeves and see ideas through implementation, supported by change management techniques and data, to drive sustainability
• Experience leading large cross-functional programs from design through implementation 
• Excellent written and oral communication skills. You can synthesize data into recommendations for business strategy and tactics to a range of audience, including executive leadership
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Demonstrated experience owning the design, implementation, and optimization of initiatives.
• Experience with data mining and data analysis.
• Intermediate knowledge of analytical tools such as SQL, and MS Excel.
• A track record of tangible results piloting and implementing processes.
• Sound organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks.
  

Nice to haves:

• Master in Business Administration (MBA)
• Practical application of program management methodology including PMP/Lean Six Sigma.
• Prior experience in vendor management.