Mason is the only fully managed infrastructure for developing and delivering dedicated devices. We make it easy for anyone to turn an idea into a smart product and ship it to anywhere in the world. Our mission is to enable our customers to create smart and sustainable products on behalf of humanity.

We're looking for the right person to join our close-knit team and help take our foundational product and business to the next level. Mason's core product is mobile infrastructure as a service ("mobile IaaS") — think elastic, customizable hardware + software + services. Mason is used across industries and use cases today, from digitizing clinical trials to improving warehouse efficiency to streamlining retail payments and more.

As a part of our close-knit and inclusive Product team, you will be the first software Technical Program Manager at Mason. You will have the opportunity to build and define this group’s charter from the ground up, and be closely involved across business and product priorities.

Mason is looking for a complex combination of grit, smarts, ingenuity, and diverse perspectives (and more!). Check out our values and see if they resonate! 

What you’ll work on:

• Partner with engineering and product leadership to drive product vision forward. Be a key pillar in the product team bridging multiple cross-functional teams. Participate in the creation of product strategy and roadmaps, and provide program status input.
• Define and drive program deliverables. Work with PMs and EMs to define program deliverables and communicate to the team. Schedule and track progress, collaborating with internal teams as well as managing partner and vendor relationships.
• Define and measure success. Define and measure programs against key metrics. Have a clear understanding of the impact on the product and overall business landscape, and provide regular reporting to the team.
• Manage and proactively prioritize projects. Proactively identify and resolve issues that may impact the team’s ability to deliver on goals, timelines, customer expectations. This includes new opportunities that are early-stage and determine when to bring in engineering resources.
• Be customer-centric. Engage with customers, partners, and stakeholders to triage, prioritize and address customer needs and feedback. Represent engineering in meetings discussing high-priority customer escalations. 
• Manage co-engineering partnerships. Manage key partnerships and external vendors, collaborating closely with them on high-priority, high-impact projects for the business.
• Work through complex technical challenges crossing hardware, software, and business groups. Drive broader initiatives outside of regular sprints involving multiple groups

What you bring to the table:

• 8+ years of technical program/project management experience delivering end user-facing products and services
• Proven track record of shipping successful enterprise software products
• Master of lean product development methods and previous experience with Jira preferred
• Strong project management and leadership across a full development lifecycle, including cross-group collaboration
• Relentless high standards for product, quality, and delivery, with experience managing and successfully delivering large scale projects with multiple dependencies and constraints
• Data-driven decision maker and excellent written and verbal communicator
• Experience implementing and running agile development processes

Bonus points for:

• Strong understanding of the Cloud Infrastructure and the market: AWS, Azure, GCP, etc.
• Technical understanding in one or more of containerization, continuous deployment, operating systems, micro-services, android applications, distributed systems

Fun Perks!

• Remote-friendly: Employees may choose to work fully remote, in-office, or hybrid.
• Healthcare: Full premium payments of medical, vision, and dental insurance for employees and their dependents.
• Commuter: Monthly stipend for your commuter needs to get to and from work.
• Fitness: Quarterly reimbursement for fitness classes or gym memberships.
• Food: Catered lunch or delivery gift cards to keep you nourished while working.
• Generous PTO & Sick Leave: We want you to take care of yourself with a flexible PTO plan or generous accrued PTO and added monthly mental health days during the pandemic.
• Parental Leave: Caring for a newborn is an exciting time for parents! We offer 16 weeks of paid parental leave.
• Full benefits are offered to full-time employees. Part-time employees participate on a limited basis.

Diversity, Equity & Inclusion at Mason: Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed.

Fun Perks!

• Remote-friendly: Employees may choose to work fully remote, in-office, or hybrid.

• Healthcare: Comprehensive medical, vision, and dental insurance for employees and their dependents (Employees are responsible for only 1% of premiums for dental and vision)

• Fitness & Wellness: Quarterly reimbursement for qualified fitness and wellness expenses.

• Food: Catered lunch or delivery gift cards to keep you nourished while working.

• Generous PTO & Sick Leave: We want you to take care of yourself with a flexible PTO plan or generous accrued PTO and added monthly mental health days during the pandemic.

• Parental Leave: Caring for a new child is an exciting time for parents! We offer 16 weeks of paid parental leave.

• Full benefits are offered to full-time employees. Part-time employees participate on a limited basis.

Diversity, Equity & Inclusion at Mason: Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed. 

Mason America, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.