Yesler is hiring! We are looking to add a Senior Program Manager to our growing Marketing Operations & Technology team. This position will be responsible for managing a large, global advocacy program - and corresponding team of reference managers to expand sales and marketing activities for our high-tech client.
In this role, you will develop a deep understanding of our clients' business and how our team can help them attain their goals. You will be leading and managing a full-time client program with a large team, and providing consultative program management services to enterprise sales teams, marketing teams, sales partners, and our clients' customers. You will help drive adoption of the program, build training and process documents for internal and external stakeholders, help with hiring and onboarding new team members, and manage escalations daily.
You will be responsible for composing executive written communications and presentations for external clients, customers and internal teams, and maintain sophisticated tracking and reporting tools.
You will hone your program and information management skills by developing innovative ways to provide on-demand status reports. You will collaborate with reference managers, multiple client stakeholders across multiple business groups, and other vendors to expand and grow the global reference program.
Key Responsibilities

• Act as the strategic team lead for a client's global advocacy program.
• Redefine and modify the large-scale program operations and processes to drive centralized improvements and efficiencies.
• Develop and maintain process, workflows, and training documentation for the advocacy team.
• Manage a large team of remote team members, located across multiple time zones.
• Successfully manage client relationships and program results through regular meetings and executive communications.
• Develop deep knowledge of processes and internal tools.
• Establish program goals, KPIs, and milestones.
• Manage ongoing reporting and tracking towards monthly, quarterly, and annual program goals.
• Provide consultative guidance on workflows with tool owners.
• Develop best practices and guidance.
• Ensure SLAs are continually met by the advocacy team.
• Manage internal billing and forecasts.

Qualifications and Requirements

• 7+ years of professional experience in marketing operations. Some agency experience is preferred.
• Bachelor's degree, preferably in marketing, business, communications, or related field.
• Proven experience in B2B marketing, including experience working in or with a high tech company.
• Strong program management skills and experience.
• Excellent client service abilities and experience.
• Professional communication skills.
• Strong leadership skills.
• Exceptional ability to manage time and priorities, as well as ability to delegate.
• Positive attitude, professionalism, and pride in a job well done.
• Flexible and intuitive personality that can manage multiple, ongoing complex internal and client relationships.
• Experience with large scale service management
• Advanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint products.

About YeslerYesler is a B2B marketing agency that blends strategy, creativity, and technology to build demand, engage customers, and grow revenue. From offices in Seattle, Portland, Philadelphia, Toronto, London and Singapore, we're a team of more than 200 strategists, designers, technologists, media experts, and analysts who are on a mission to change the marketing status quo. We take an integrated approach to serving the entire marketing organization-not only the strategies, content, and programs to create demand but also the infrastructure, operations, and project management required to execute, measure, and optimize for results.
Yesler has been recognized as a great place to work, and the awards keep rolling in. We've earned more than 19 Best Workplace Awards over the last decade, placement on the Inc. Magazine list of America's Fastest Growing Companies for five years in a row, and we were named one of the Top 50 B2B Marketing Agencies by Chief Marketer in 2016 and 2017.
Our mission is to positively impact the people we work with, the people we work for, and the communities we live in. We support our mission by providing an inclusive environment where all are empowered to share their diverse perspectives and experiences, so we can ultimately be better together.
Our policies, practices, programs, activities and decisions regarding employment, hiring, assignment, promotion, compensation, volunteerism, and internships are not based on a person's race, color, sex, age, religion, national origin, mental or physical disability, ancestry, military discharge status, sexual orientation, gender identity or expression, marital status, source of income, parental status, housing status, or other protected status. We strongly encourage women, people of color, veterans, individuals with disabilities, and members of the LGBTQ community to apply.
Visit yesler.com to learn more, or follow us on Twitter @yeslerb2b.