Sr. Staff Technical Program Manager, Product Operations at ServiceNow

| Kirkland
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Sr. Staff Technical Program Manager, Product Operations 

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 



The Product Operations team exists to enable our customer’s success. We work across the ServiceNow organization to support our engineering and operations teams in delivering high quality products and keeping our cloud secure. We empower customers and employees while showcasing our own product.


What you get to do in this role

You’ll work in a fast-paced, environment to bring your programs to life and see them through to a successful completion, cultivating collaboration and driving business outcomes. You’ll think strategically, while driving tactical execution of large cross organizational programs, from initial conception, through program development, delivery and transition to operations. The successful candidate is a results oriented, self-starter with an established, documented competence in engineering program management and operations. 



  • Translate business needs into multi-year implementation plans, including project prioritization, scheduling and resource planning.
  • Develop and validate value drivers and business cases for major programs and track delivery to outcomes as they’re executed.
  • Develop and manage the overall prioritization, milestones, deliverables, and success criteria.
  • Identify and manage external dependencies and logistics; identify and mitigate risks throughout the schedule.
  • Host and facilitate regular meetings to drive outcomes and deliver crisp status updates to all stakeholders.
  • Build strong working relationships with stakeholders across the project team.
  • Exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision.
  • Ensure operational and business readiness for each initiative.
  • Provide leadership by example.
  • Evolve processes and share insights to support the other programs the team drives; develop and share best practices.
  • Lead and facilitate go to market readiness (GTM) activities while driving continuous improvements in our processes.
  • Establish program communication plan including CXO ready presentations leveraging templates and guidelines.
  • Identify and manage impact of your program globally.

In addition, you may be involved in helping with:

  • Other new programs and projects.
  • Other ongoing business operational activities.
  • Presentations and data analysis.
  • Team operations.

This position will require approximately 15% travel. 


In order to be successful in this role, we need someone who has/is:

  • Proven project/program management experience involving many cross functional teams across the organization (GTM program management experience is a strong plus).
  • Experience in incubation/emerging products organizations a plus.
  • Process orientated and strong organizational skills.
  • Strong growth mindset, always looking for ways to improve.
  • Strong collaboration and communication skills – able to work well with many different types of people, able to influence and lead without direct reporting authority.
  • Comfortable challenging the status quo.
  • Strong customer focus.
  • Facilitation skills in planning and leading meetings, reviews, and retrospectives.
  • Excellent negotiation ad conflict management skills.
  • Superior communications and presentation skills.
  • Ability to make decisions independently.

This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Only US or naturalized citizens will be considered.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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