Technical Engagement Manager

| Seattle

ABOUT SkyKick

SkyKick is a fast-growing pioneer in the cloud market and has won numerous awards from Microsoft Partner of the Year to Red Herring Top 100 North America. Our mission is to build SaaS products that solve the IT industry's cloud challenges. Our products are 100% partner channel focused and have helped over 20,000 global partners build successful cloud businesses by making it easy to move, backup, and manage their customers in the cloud. The SkyKick Cloud Automation Platform was recently voted #1 by IT Service Providers for its technical robustness, partner-friendly experience and material impact on partner profitability.

Our culture empowers leaders’ company-wide to develop solutions that are changing expectations. We love the new scale opportunities that come with our growth and would love to share this amazing journey with more passionate people!

We are an international company headquartered in Seattle, WA and as a 100 Best Company in Washington, we offer a competitive comp and benefits package, along with great perks! SkyKick is a proud equal opportunity employer. For more information, visit www.skykick.com.

JOB DESCRIPTION

The Technical Engagement Manager is responsible for building strategic, technical relationships within partner accounts, articulating a clear vision, generating enthusiasm, and impacting multiple operating groups. Responsibilities include clarifying and evangelizing SkyKick’s technical capabilities, how current consulting processes need to change and how the partner will benefit from replacing their current tools and approaches with SkyKick. You will help the most strategic accounts learn SkyKick and plan successful SkyKick-based projects.

In this role you will work closely with Enterprise Sales Executives, Global Account Managers, Technical Support / Operations, Product Management and Engineering and will mobilize all appropriate SkyKick resources to support partners’ interests and advocate on partners’ behalf, keeping SkyKick’s long term interests in focus. You will manage engagements and projects with SkyKick’s largest partners such as Hosters, Telco’s LSPs, VARs, SIs, ISVs, MSPs and Distributors, driving consulting engagements specific to the partner needs based on an understanding of SkyKick’s products and how they best fit with partner sales motions and end-to-end product purchasing flows.

The Technical Engagement Manager also drives partner adoption and is expected to increase partner satisfaction across sales and technical functions. In addition, the Technical Engagement Manager will collaborate with strategic partners’ engineering team, third-party consultants and SkyKick Engineering and Product Management for requirements gathering, project scoping and project coordination to integrate SkyKick’s CSP Platform with strategic partners’ commerce platforms.

 QUALIFICATIONS:

  • Customer Success passion and focus
  • Extensive experience engaging with senior executives (CIO/CTO/CFO/CPO/CEO/COO) is required
  • Excellent understanding of the cloud-computing landscape, with Microsoft (particularly Exchange and Office 365) knowledge and experience
  • Excellent interpersonal, verbal and written communication skills: analytical and presentation skills are required
  • Candidate must possess demonstrated decision making, problem solving, and negotiating skills
  • Candidate must have a passion for managing and developing people on the team and for working across boundaries between groups within an account
  • Candidate must be a strategic thinker and have proven excellence in Strategic Account planning and technical consulting project delivery

 COMPETENCY REQUIREMENTS:

  • Account Planning and Management, Business Acumen, Coaching the Sale, Competition, Influencing Executives, Technical Decision Makers and Technical Implementers
  • Other core competencies include: Action Oriented, Communication Skills, Conviction and Courage, Customer Focus, Cross-Group Collaboration and Negotiation and Conflict Management
  • BA or BS degree in computer science, engineering, or related field (Masters preferred)
  • 10+ years of experience in technical sales and/or solution delivery of software or services in the technology market segment
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • Microsoft StackLanguages
    • Microsoft SQL ServerDatabases

Location

We sit in Lower Queen Anne, blocks from the Space Needle and steps away from the Queen Anne Beer Hall.

An Insider's view of SkyKick

What are some social events your company does?

We work hard, play hard. Leadership recognizes the unique contribution each employee makes at SkyKick, which is why throughout the year our employees and company success are celebrated and thanked with various social events, happy hours, and holiday events. My favorite has to be our Summer bash.

Mary-Kelly

Event & Community Marketing Manager

What does your typical day look like?

I enjoy the variety of work that comes with being a full stack developer. One day I’m implementing elegant user interfaces along side our design team and another day I’m squeezing memory optimizations out of a distributed microservice.

Matt

Software Engineer

How has your career grown since starting at the company?

When I first joined SkyKick in 2015 I was hired as an Agile Consultant to help figure out a flexible process for software development. Fast forward to today, I am the Director of Engineering- QA- where I oversee Quality Assurance, Agile Coaches and the release process.

Stacey

Director of Engineering - QA

What kinds of technical challenges do you and your team face?

Because every migration project is unique, partners can run into challenges and complexities with unfamiliar migration scenarios. Helping partners identify, prepare for, and resolve potential issues with these migration projects can be challenging, but is always the most rewarding part of what we do.

Sarah

SkyKick Account Manager (SAM)

What are SkyKick Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% paid premiums for the employee
Retirement & Stock Options Benefits
401(K)
Company Equity
Yes you are an owner!
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Transit reimbursement up to 200.00/month OR Paid Parking
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
More Jobs at SkyKick25 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Seattle
Developer
new
Seattle
HR
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Sales
new
Seattle
Product
new
Seattle
Sales
new
Seattle
Marketing
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
Finance
new
Seattle
Marketing
new
Seattle
Developer
new
Seattle