What We’re Up to at Tango Card

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: we’re among the top 10% of Inc’s 5000 fastest growing companies. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We work with 2,500+ enterprise customers today, including some of the world’s most recognizable businesses: Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also partner with the top gift card brands, including Amazon, Starbucks, Target, Walmart, The Home Depot as well as 600+ brands across 40+ countries. Our customers send millions of gift cards each month, and we’ve facilitated $2B gift card transactions since our creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why Work for Us

Tango Card is proud to have been rated one of the best companies to work for by Built In. We’re on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.

COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.

Reward yourself and join the Tango Card team!

The Role:

The Technical Program Manager will have a direct impact on the future of Tango Card, receiving and providing thought leadership around Tango Card’s business systems and identification of opportunities for business process improvement. As our team’s first Technical Program Manager (TPM), you will collaborate with key stakeholders and teammates to scale business processes and drive progress on impactful initiatives. You will get to research and report on trends and patterns, as well as make data-driven recommendations to prioritize our work. You will play a crucial role in our success through agile project and backlog management to enable our team to administer, configure, and develop enterprise applications, automations, and integrations with a best-of-breed suite of tools.

The Technical Program Manager, Business Systems reports to our Director of Business Systems Adam Cole.

As a Technical Program Manager at Tango Card, you will:

• Manage and improve inbound flow of requests, triaging issues and prioritizing our backlog
• Develop and plan projects and timelines as appropriate, inclusive of multiple work streams to outline tasks, milestones, status, and sustainable allocation of resources
• Guide gathering of requirements, identify and recommend improvements in process and technology to scale, oversee product evaluation, selection, design and implementation
• Translate business requirements in to user stories and requirements for execution using agile methodologies
• Oversee internal and partner development work on our key business systems with a focus on high quality output
• Coordinate QA and UAT for the team and managed projects
• Maintain documentation for business processes, systems, and solutions
• Utilize workflow diagramming and data modeling to improve the flow of information as well as provide assets for functional and technical development
• Problem solve and use good decision making skills to quickly overcome obstacles by understanding the appropriate level of urgency and business impact
• Oversee deployment of changes outside of normal business hours as necessary to minimize disruption
• Act as a key team escalation point for issues and incidents
• Collaborate with Business Systems leaders to develop best practices, change management strategies, and efficient and effective internal processes to drive continuous delivery

Our ideal Technical Program Manager will bring most of the following experience:

• Bachelors Degree in Business, Information Systems, Computer Science, or related field, or equivalent experience
• 3-5+ years relevant work experience in Program and/or Project Management
• Ability to prioritize multiple tasks of varying and/or similar priority (urgent vs important)
• Managed cross-functional delivery spanning application boundaries
• Background in business systems, such as CRM (Salesforce and Service Cloud), ERP (NetSuite), Marketing Automation (HubSpot), HRIS (Namely), automation/integration platforms (Workato, Tray.io, Boomi), and/or other enterprise applications
• Experience with agile planning tools such as Jira
• Proficiency with SQL and other query languages to self-serve data for reporting and analysis
• Comprehension of and experience with data modeling and structures
• Passion for eliciting and defining business and system requirements in an agile environment
• QA and other testing experience, including end user acceptance (UAT) testing
• Excellent communication skills with all levels of business

What you'll get from us:

• Competitive pay (money isn’t everything, but it helps)
• Medical, Dental and Vision benefits (100% employer paid premium)
• Unlimited PTO and a generous holiday schedule
• 401(k) matching and equity opportunities, 401(k) 100% match of up to 6%
• Transportation or Parking stipend to make the Seattle commute just a bit easier
• Dog-Friendly office located in the heart of West Seattle
• Culture that fosters autonomy, creativity, inclusion, transparency, and ownership
• Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card Locations

Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.

Tango Card is proud to be an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.