Technical Program Manager - Infrastructure

| Bellevue
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The Opportunity                                                                                      

Flexport’s Security & IT organization is​ looking for a passionate, results oriented Infrastructure Technical Program Manager with solid security understanding. In this role you will manage the delivery of complex IT / Infrastructure projects with security objectives in a diverse environment with multiple stakeholders and multiple resource pools, to enable Security, Engineering and IT functions/processes throughout the business.                     

You must be able to initiate and manage programs and dependencies via solid understanding of the Security objectives and the related Engineering and IT platform technologies, communicate clearly among stakeholders and team members, and have a consistent track record of delivery. You are proactive in creating program vision and roadmap, developing and following through on project plans, identifying program/project headwinds, facilitating resolutions, and can handle multiple competing priorities in a fast-paced environment. You are able to curate and present relevant data and articulate extremely complex technical dependencies to facilitate informed decision making during escalations.

You will:                     
  • Manage multiple complex security, infrastructure and/or IT projects with security objectives in a diverse environment with multiple stakeholders and multiple resource pools under the guidance of security/technology program leadership. Program scope can include anything from infrastructure, platform, integrations, engineering collaborations, etc.
  • Work closely with Infrastructure, IT, Security, Engineering, Product Management and cross-functional business leaders to align secure enterprise processes and capabilities for Flexport users
  • Drive partnership efforts  with stakeholders to develop program and project plans, including roadmap, dependency identifications, resourcing plan and other program/project collaterals as needed
  • Analyze business and technical processes and procedures, continuously increase the automation and self-service level of Infrastructure & Security to scale and improve engineering foundations and SecDevOps framework
  • Manage project operational aspects, scope, change management, and track scheduled progress through the appropriate metrics to meet changing needs and requirements 
  • Own the communications  clearly, timely and effectively to management on the plans, status and critical issues. Escalate urgent issues appropriately and drive them to closure 
  • Leverage existing program tools and best practices. Partner with fellow Technical Program Managers to cross train, build trust and amplify program outcomes.
  • Proactively remove obstacles by managing issue escalations and scope changes
  • Have a bias for action. Be driven, be organized, be resourceful with a “can-do” attitude
What you’ll need:
  • Strong interpersonal and communications skills.
  • 3-5 years of results-proven technical program management experience in Security, Cloud Infrastructure, IT and/or Engineering. Current knowledge in cloud computing, security, and/or IT.
  • Demonstrated ability to apply end-to-end thinking on complex technical dependencies that inherently exist in modern cloud technologies (AWS, GCP, Azure or equivalent) and SecDevOps and/or DevOps technologies (CI/CD, Infrastructure as Code, Incident Automation, etc)
  • Solid understanding and applications of the relationships between the Security function and the rest of the company.
  • Willingness to learn new technologies and apply existing and new technical knowledge to program management constantly.
  • Demonstrated ability to navigate ambiguity and extrapolate concrete requirements, alignment, and next steps

Ideally you also have:
  • Certifications in cloud computing, security, and/or IT.
  • Experiences in service mesh, kubernetes, data engineering, machine learning, RDBMS and No SQL databases and/or more.

#LI-TP2

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent ​$1B investment from SoftBank Vision Fund​ in February 2019.


Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from ​diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can ​help connect the world and break down economic barriers​.
  • We know this industry is complex. That’s why we invest in education starting day one with ​Flexport Academy​, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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