Technical Project Manager

| Seattle
Electronic Data Interchange (EDI) allows us to communicate with our shippers electronically and reduces manual workload. Establishing EDI integrations with our shippers is crucial to unlocking growth and scale in our operations. As an EDI Project Manager you will work closely with internal Convoy operations and product teams, external customers, and vendors to ensure successful EDI integrations. You will determine priority of projects, define requirements and deliverables, schedule and track integration progress, identify and resolve technical issues, and communicate progress across all stakeholders. Ideal candidates will be adaptable, resilient, and eager to attack unfamiliar problems with curiosity and a bias for action.
As a member of the Business Operations & Sales Strategy team you will need to understand priorities across Convoy’s Demand organization and ensure alignment with EDI project pipeline. As strategy and priorities shift, you will need to react quickly and adapt. To be successful you will need to have intimate knowledge of operational details, manage business priorities, and be comfortable applying a systems thinking framework to dissect complex and technical problems. You must also have a strong ability to manage communications, both with external customers and internal teams. 

Responsibilities:

  • Lead efforts to identify risks, resolve key project conflicts, and establish appropriate resolution paths
  • Interact extensively with business users to evaluate operational requirements and define project milestones, timelines, and resourcing
  • Draft EDI transmissions in a test environment with our vendors and end customers
  • Translate account operational requirements into EDI logic by providing detailed instructions for our vendors and engineering teams
  • Provide reporting as necessary on project status, risks, issues and mitigation plans
  • Prioritize integration requests and effectively communicate priority decisions and changes to internal stakeholders
  • Ensure the constant flow of communication between the customer, account operations team, engineering, and management so that all stakeholders are apprised of statuses and challenges
  • End to end management of EDI integrations including launch coordination and post launch bug tracking, resolution, and escalation
  • Develop strong partnerships with engineering, product management, and business leaders to understand priorities and drive focus on strategic and tactical program objectives

Minimum Qualifications:

  • Bachelor's degree
  • 3+ years of experience working directly with technical teams
  • Strong interpersonal communication skills
  • An ability to simultaneously manage multiple, fast-paced initiatives
  • Excellent problem-solving skills with high degree of attention to detail and strong organizational skills
  • Ability to effectively prioritize in a fast-paced environment

Preferred Qualifications:

  • Experience building processes, project management, and developing release schedules
  • Experience at high growth companies and/or startups
  • Experience managing workflow with remote teams
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
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Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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