Account Executive - Inside Sales (Ontario, Canada)

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Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Position Summary:
Trupanion is looking for a motivated and driven sales professional to join the Inside Sales Team! This person will play a fundamental role in driving growth and engagement within Trupanion partnered veterinary hospitals. They serve as the front-line liaison for all of our vet channels, territory partnerships, market leaders, and key business stakeholders. Success in this position requires strong capabilities in leading and managing through ambiguity, with the ability to demonstrate an eye for business, balanced with a thoughtful and strategic approach to influence business relations.
The role will be working directly with veterinary hospitals to generate interest in Trupanion and educate veterinary professionals on why medical insurance for dogs and cats is extraordinarily valuable. It will require close partnership with our Territory Partners (Trupanion's Field Sales Executives) to collaborate on the engagement of partner hospital accounts. This role will largely entail constant, proactive communication via phone calls. The right candidate must be confident in handling significant volume of inbound and outbound virtual touchpoints daily.
This role is remote/work from home eligible.
Key Responsibilities Include: Relationship Sales:

  • Responsible for developing relationships with assigned territory or hospital partners. Connect with key players in the veterinary hospital on a regular cadence to educate on the benefits of an insured client base, discuss individual hospital performance, and coach on any challenges or successes at the hospital level.
  • Carries out the growth strategy of growing the Trupanion brand by working with territory partners.
  • Spend time identifying potential hospital partnerships (Prospecting) & working with Field Sales team to add new partners
  • Train partnered veterinary hospitals on Trupanion software
  • Support prospecting new hospitals
  • Liaise with Trupanion Territory Partners to communicate about assigned accounts
  • Generate and lift enrollments within Trupanion Partner hospitals
  • Set and implement monthly and quarterly goals at the territory level
  • Ability to partner and collaborate well in cross functional teams

Territory Diagnostics:

  • General knowledge of competitive landscape and hospital behavior
  • Strong ability to influence without authority and collaborate with all social styles
  • Recommends business solutions, standard methodologies and market strategies for field partners
  • Thorough knowledge of sales metrics and KPI processes
  • Stays current on product and pricing changes for assigned territories


  • 2+ years experience building and maintaining long term client relationships and acquiring new customers
  • Veterinary experience is a plus!
  • Bilingual or multilingual a plus (not required)
  • Proficient with Microsoft Office Suite, including fluency with Excel, Word, Outlook, and PowerPoint with preferred exposure to CRM Platforms.

Please include a cover letter with your application!
Skills, Knowledge & Abilities:

  • Entrepreneurial spirit that is motivated by a lucrative compensation model
  • Deep analytical capabilities to communicate and showcase to potential and current partner hospitals the metrics of their performance; as well as internal business partners and collaborators
  • Strong communication to help drive strategy and influence with authority
  • Ability to learn and adjust quickly in an ever-changing, fast-paced environment
  • Strong presentation & communication skills (written & verbal)

Benefits and Perks:

  • Bonus opportunities
  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Restricted Stock Units
  • Open, casual, pet-friendly, and fun office environment
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:
We're all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We're focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself:
We're more than insurance - we're a tech company too! Learn more about how you can use Trupanion to pay your vet directly here:
Trupanion Team DNA:
At Trupanion, we achieve great things together when we are:

  • Caring: We are kind to each other and assume positive intent.
  • Collaborative: We work together to achieve company goals (we not me).
  • Courageous: We are determined, take risks, and make bold moves.
  • Curious: We seek new information to continually better ourselves and our work.
  • Honest: We believe candid communication leads to successful teamwork.
  • Inclusive: We welcome and value all people and perspectives.
  • Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

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