Account Manager, SME at Expedia Group

| Bellevue
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Egencia

Egencia: Business travel for the Expedia generation!

Revolutionizing travel through the power of technology, we bring the best of consumer experiences to the world of business travel. Things like an intuitive and seamlessly connected booking tool, available on your desktop or mobile. We are able to do this through state of the art technology that our competitors cannot match. It’s hardly surprising that we’re growing, fast. Faster than any of our competitors. We’ve gone from a small start-up to being the fourth largest corporate travel management company in the world, and we’re still going.

We’ve got an exciting road ahead of us – do you want to join the adventure?

Who You Are:

As Account Manager, SME, you will be responsible for the growth and retention of a portfolio of accounts with gross booking volumes up to $2M, that utilize Egencia for all of their travel needs. Individually and with the Mid-tier AM Team, you will drive engagement across our client base by nurturing client relationships, analyzing business performance and delivering exceptional customer service.

What You Will Do:

  • Build a strong rapport as a trusted consultant to the client, develop long-term relationships throughout the lifecycle with appropriate level of contact and communication. Understand what success looks like to our customers and deliver upon that to instill the value of Egencia.
  • Uncover and execute on opportunities to create additional “stickiness” within our client base. This can include promoting other lines of business, opening global points of sale, renewing the client, developing multi-level relationships, case studies and references.
  • Individually and/or with the Account Management Team, drive engagement within the overall account base. Examples include phone calls, emails, face to face meetings, webinars, marketing campaigns and event participation
  • Work collaboratively with internal teams to launch new customers! Ensure a successful client launch by sharing pre-launch best practices, training travellers on using the booking tool, hosting post-launch calls with the Travel Manager to measure success, delivering reporting training and addressing ad-hoc client questions.
  • Act as a customer advocate within the company. This includes promoting client suggestions or issues to internal groups like customer service, technical support and product development. Partner with internal team to deliver solutions/resolutions and respond to our customers.
  • Consult and support the corporate travel manager in establishing and maintaining corporate travel policy and adjustments to policy and our tool
  • Conduct customer business reviews that measure progress towards travel program goals and make recommendations on further program improvements. Identify opportunities for cost savings through program optimization and consolidation.
  • Act as an ambassador for Egencia in the industry, behaving in a polished and professional manner, maintaining composure in times of stress, ensuring the highest levels of service and professionalism are maintained

What You Bring:

  • A passion for customer service and your polished communication, analytical and collaboration skills
  • Experience in building effective client relationships and negotiation
  • Your strong social, relationship building and team building skills
  • Your travel industry knowledge and your capacity to communicate product features effectively
  • Willingness to travel as required and meet customers face-to-face

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-LS1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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