Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Trupanion is looking for an inbound sales and customer service professional to join our award-winning team. We are looking for innovation, enthusiasm, and a whole lot of passion. If you want to make a difference in the lives of pets and their owners, we want to talk to you!

Key Responsibilities Include:

This person will answer inbound phone calls from warm leads, working diligently to convert them into members, in addition to taking inbound calls from customers requesting to cancel their policy and attempting to retain them as customers. This person will also provide support to current members needing support for their pet’s medical insurance over the phone, through email, or over chat. Success is based on being a great listener and an out of the box thinker who communicates effectively over the phone and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

Qualifications (Please include a cover letter with your application)

Experience:

• Minimum 1 year of sales experience in a fast-paced business-to-customer sales environment and/or in a service-orientated role.

Skills, Knowledge & Abilities:

• Proficient with Microsoft Office applications
• Customer-centric, focused on providing a positive customer experience
• Ability to learn quickly in an ever-changing, fast-paced environment
• Excellent verbal / written communication and listening skills
• Highly organized and results-driven
• Patient and active listener, the ability to truly hear the customer and their problems, and able to explain solutions in different ways until the customer understands.
• Critical thinking, ability to think outside the box, the ability to assess, analyze, and problem solve while handling complex, grey-area solutions
• Emotional intelligence, the ability to control outward emotions while handling interpersonal relationships with empathy

Benefits and Perks:

• Bonus opportunities
• Full medical, dental and vision benefits at no cost to the employee
• Four weeks paid time off
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly and fun office environment
• Free dog walking services for office pets during business hours
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/

Things We Value

• Caring: We care about each other.
• Adhocracy: An adhocracy is intentionally ‘adhoc’ instead of bureaucratic. Adhocracies value the ability to adapt quickly, flexibility and employee empowerment.
• Trusting: We trust one another with information
• Sincere: We do what we say and say what we mean.
• Devoted: We love pets.
• Original: We are innovative and fair.
• Genuine: We are free to express our true selves.
• Simple: Simple is better.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.