Manager, Account Management - NA West Region at Expedia Group

| Bellevue
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ExpediaGroup Overview

Expedia Media Solutions, the advertising arm of Expedia Inc., offers industry expertise and digital marketing solutions that allow brands to reach, engage and influence its qualified audience of travelers around the world. Through its network of leading travel brands and global points of sale, we provide partners with insights about traveler behaviors during every stage of the purchase journey, along with dynamic advertising solutions, to deliver strategic campaigns and measurable results. For more information, visit https://advertising.expedia.com.

Position Description

We are looking for a Manager of Account Management responsible for leading a dynamic team of dedicated Campaign and Account Managers in the North America West region. You are a thoughtful leader who can effectively build and lead successful teams through partnership, motivation and innovative solutions. In this role you will handle the day-to-day management of the team, continuously striving toward operational efficiencies, creatively solving day-to-day issues while effectively weighing the impact each decision has on partners and internal business owners. You will also be responsible for collaborating with sellers and regional sales leadership to help sales meet and beat targets.

About you:

Do you have a strong understanding of advertising operations and account management? Have you worked for an advertising publisher passionate about executing campaigns, at scale? Do you understand the dynamics of working directly with clients, sales and marketing disciplines? Do you build bridges and remove barriers?

Position Responsibilities
  • Lead an organization of campaign and account management professionals responsible for day-to-day tactical efforts - campaign production, campaign reporting and optimization
  • Managing assigned accounts, if necessary
  • Involvement in cross functional business initiatives - understand deliverables and business needs. Partner with internal teams and actively provide suggestions around operational efficiencies and process improvements with effective roll out and follow through of proposed initiatives
  • Work directly with Account Management team daily and through 1:1 meetings to provide ongoing coaching for team members. Help define personal development goals for individuals as well as business goals. Write and deliver mid- year and end of year reviews
  • Manage escalations to ensure issues are resolved quickly and effectively
  • Closely monitor campaign production to ensure quality of deliverables is of the highest quality and adhere to published policies and guidelines
  • Pay close attention to revenue at risk and swiftly undertake necessary actions to minimize revenue leakage
  • Carefully monitor regional campaign performance for continuous improvement
  • Coordinate interviews and vet potential candidates for open headcount and lead the onboarding process for new hires
  • Other reasonable duties, as assigned
Required Skills & Experience
  • Able to identify and creatively solve problems with ease, make decisions with confidence and understanding of the wider business impact and appropriate level of risk involved.
  • Listens closely and is able to extract message significance to clearly convey information from all perspectives. Use of this information to earn cooperation of others and form own and potentially divergent opinion.
  • Comfortable liaising at all levels of the organisation. True cross-functional collaborator ensuring end goal is beneficial for all teams involved. Embraces change for the betterment of the business, even if it may not be in their personal or teams favour. Championing this change to the team.
  • Demonstrated ability to lead and motivate a team of individual contributors
  • Demonstrated ability to effectively communicate to seek to understand the needs of internal customers
  • Demonstrated ability to work flawlessly under pressure to meet deadlines
  • Ability to problem solve and provide creative solutions to meet internal client needs.
  • Demonstrated project management experience.
  • Proven team management experience
  • Bachelors and/or 5+ years experience in ad operations/account management including people management

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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