Senior Director, Strategic Partnerships

| Seattle
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Expedia

 

 

Expedia Partner Solutions (EPS) leverages the best of the Expedia Group’s partner-facing APIs and template products with a laser focus on B2B, powering hundreds of partners around the world.

 

As part of the EPS Enterprise Solutions leadership team, you will lead the team that manages some of the world’s largest and well-known loyalty travel platforms. You will be the commercial leader accountable for delivering the end-to-end travel platform for one of our largest Financial Institution partnerships. 

Sales, negotiations, complex project management and influencing skills will be called upon daily in this fast paced, agile and complex environment. Your ability to navigate senior management and understand the political pressures will be a prerequisite for this role as you will embody true customer-centricity and have the vision to create differentiated and market leading products and services.

 

The key to success in this role will be the ability to build strong customer relationships at all levels and across functions of a partner organization. You will also have the ability to envision and execute against a strategy for creating a best-in-class travel loyalty program. Thriving in ambiguity and relishing the opportunity to solve big problems for strategic customers and your ability to influence and lead across a highly matrixed set of internal and external organizations will be imperative. Additionally, having the ability to simplify complex problems and demonstrate an extreme bias to action will contribute to the positive impact you have.

 

This role can be based in either Seattle, WA or or Chicago, IL.

 

What you’ll do:

  • Setting the product vision with key strategic partners in the Financial institution and Membership loyalty space, providing market input to the business and products.
  • Team leadership: directly leading and coaching a team of account managers and indirectly leading a large product, customer service, and engineering teams. You will coach the teams and support team and individual growth and development.  Once objectives are set, you will motivate and influence team commitment so that key results can be achieved.
  • Supporting commercial negotiations for partnership expansions and renewals.
  • Leading strategy with our customer care teams to provide world class customer service.
  • Implement the right processes, operational tools, and metrics to deliver world-class commercial operations.
  • Partner with the client to innovate and drive valuable customer marketing initiatives.
  • Build relationships across internal partners and teams.
  • Leading the organization through change and transformation.
  • You will be expected to leverage data and analytics to make rapid and informed decisions. Your ability to build business rigor by establishing key objectives that are clear and frequently communicated will be extremely important.
  • Create a vibrant, energized and enthusiastic commercial culture for EPS.

 

Who you are:

  • Global B2B sales experience within a fast-paced, methodical and process-orientated environment. Strong business acumen with the ability to influence at all levels.
  • Product experience, within a technology environment. 
  • Entrepreneurial mind-set, a high level of ambition for growth.
  • Recognized as a true people leader and will have demonstrated the ability to organize, recruit, retain, motivate and develop a cohesive and high-performance team across a spread of geographies.
  • Ability to scale an organization to meet the needs of growth and demonstrate a clear understanding of creating the relevant structures and incentives to support business objectives.
  • A team player, who has thrived in demanding, intellectually charged environments, has strong convictions and has the ability to win credibility and contribute across the breadth of a business and its senior management team
  • Knowledge of the travel industry is a plus, but not essential.
  • Experience partnering with several global business leaders (at SVP-level) and ideally within the global customer success, operations and account management domain.
  • Shows curiosity to learn and thrives on the pursuit of exceptional results.
  • You are flexible and are solution-oriented. You are comfortable during times of ambiguity and adept at managing change.
  • Extraordinary analytical, critical thinking and strategic problem-solving skills, with the drive to cut through complexity and turn high-level business requirements and opportunities into specific initiatives.
  • Great interpersonal and relationship skills with a ‘can-do’ attitude. 

 

 

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.  

 

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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