The Senior Data Scientist will analyze product, customer, and risk data to improve Support and Risk Operations. Responsibilities include defining metrics, forecasting demand, modeling staffing and queue health, evaluating experiments and policies, monitoring risk models for bias and drift, and communicating decisions to product, engineering, and risk stakeholders. The role also leads technical standards, develops reusable analytical tooling, mentors data scientists, and uses AI tools and agent workflows to improve analytical quality and efficiency.