Supports custom customer engagements by configuring Risk Cloud applications and workflows, documenting requirements, tracking project time, communicating project status, and participating in customer-facing working sessions. Uses AI tools to streamline documentation and meeting summaries, develops GRC and compliance expertise, and completes platform certifications. The role requires strong organization, communication, technical aptitude, and flexibility to travel for customer and team engagements.

Own end-to-end complex Professional Services engagements: discovery, architecture, and advanced Risk Cloud configuration. Provide strategic GRC advisory, leverage AI-assisted workflows, manage project/account health, mentor junior consultants, and collaborate cross-functionally to deliver measurable customer value and ROI.

The Implementation Services Manager will drive customer onboarding and implementation projects, leveraging AI to solve business problems and improve user experiences.