The Content Specialist in Customer Lifecycle Marketing will create and manage content to guide customers through onboarding and product adoption, collaborating across teams to define and deliver impactful content for various channels.

The Director of Content Strategy will lead a team to evolve content strategies that drive customer engagement, brand growth, and utilize emerging technologies like AI.

This role involves producing data-driven reports, supporting research, and coordinating projects for the XM Institute to enhance experience management practices.