Top Customer Success & Experience Jobs in Seattle, WA

The Senior Onboarding Manager ensures successful customer onboarding by customizing experiences, providing ongoing support, enhancing customer satisfaction, and leading projects for operational improvement.

The Onboarding Manager oversees customer onboarding, ensuring successful transitions and long-term satisfaction. Responsibilities include leading onboarding sessions, managing customer inquiries, and collaborating with internal teams.

Responsible for managing collections activities, monitoring customer accounts, communicating with clients, and ensuring compliance with policies. Requires experience in collections and strong analytical skills.

The Account Manager will drive revenue growth by engaging existing customers, identifying their needs, and strategically positioning solutions. Responsibilities include maintaining client relationships, managing sales opportunities, and collaborating with internal teams to enhance customer experiences.

The Director of Customer Success will lead the Enterprise customer segment, manage the Customer Success team, and ensure high-impact customer experiences while driving retention and growth metrics.

The Accounting Support Specialist will assist customers with legal billing and accounting software, resolve product issues, and provide training.

The Director of Public Relations will develop and implement a PR strategy, manage media relations, oversee content creation, handle crisis communication, and measure PR effectiveness while leading a team.