Manage ongoing client operations and issue resolution as primary contact for assigned clients. Lead implementations from contract to launch, analyze ride data to improve service, collaborate cross-functionally to solve systemic issues, partner with support to resolve real-time incidents, run business reviews, and drive adoption and service optimization to deliver exceptional client experiences.

Lead a pod of 5-6 BDMs and CarePartner Specialists to manage onboarding, integration, and performance of professional WAV and Livery fleets. Drive supply-side performance, standardize operational SOPs, manage high-complexity partnerships, escalate operational issues, coach and develop team members, and align supply acquisition with district demand and operational capacity.